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Job Summary
Duties:Conduct daily audits of the company’s B2B Portal to ensure accuracy, consistency, and reliability of data.
Maintain the integrity of all content on the B2B Portal, ensuring information is up to date and fit for purpose.
Ensure data is structured clearly, accessible, and user-friendly for customers and consultants.
Monitor data quality and identify gaps, errors, or inconsistencies for correction.
Provide ongoing support to internal teams using the B2B Portal, including Contracting, Quality Assurance, and Data Loading teams.
Deliver onsite and virtual training to teams on B2B Portal standards, processes, and best practices.
Support the implementation and adoption of standardized systems, procedures, and workflows across South Africa.
Drive continuous improvement in how the B2B Portal is used, maintained, and governed.
Act as a key point of alignment between systems, data, and operational teams.
Ensure compliance with agreed data and system governance standards across all teams.
Collaborate with relevant stakeholders to resolve system or data-related issues efficiently.
Requirements:
Matric/Grade 12
Diploma in travel and tourism (or similar)
Certificate in Management (or similar)
5 years’ experience within a systems environment
3 Years Tourplan advanced experience
Management/supervisory experience
Tour operator experience
MS Office (excel advanced)
Competency
A mature approach when dealing with people
Capacity for dealing with employers and workers at all levels
Excellent planning, organisational, and analytical skills
Good conflict resolution skills
Good verbal and written communication skills
Good interpersonal skills
Good Problem-solving skills
Excellent Organisational skills
Working knowledge of Microsoft Office Software, including Word, Excel and PowerPoint
Building effective working relationships
Craven Cottage CC
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