Job Summary
Job Purpose:
To provide efficient, accurate, and friendly customer service by processing customer purchases, handling payments, assisting with returns and exchanges, and maintaining accurate cash and transaction records.
Key Responsibilities:
Operate the point-of-sale (POS) system accurately and efficiently.
Scan and process clothing items, including different sizes, colours, and product variants.
Receive and process cash, card, and other approved payments.
Issue receipts and ensure all transactions are accurately recorded.
Calculate and provide correct change to customers.
Assist customers with product and pricing enquiries.
Process authorized returns, refunds, and exchanges in accordance with company policy.
Apply approved discounts and promotions.
Maintain accurate cash drawer balances and complete daily cash-ups.
Report cash shortages, overages, payment issues, or transaction discrepancies to the supervisor.
Maintain a clean, organized, and professional checkout area.
Follow company procedures relating to customer service, cash handling, stock control, and security.
Protect customer and company information and maintain confidentiality.
Escalate unusual transactions or issues to the supervisor or manager.
Requirements:
Previous cashier or retail experience is advantageous.
Good numeracy and basic computer/POS skills.
Good communication and customer-service skills.
Honest, reliable, and attentive to detail.
Ability to work accurately under pressure.
Professional and friendly manner.
Ability to work shifts, weekends, and public holidays where required.
Key Competencies:
Customer service
Cash handling
Accuracy and attention to detail
Communication
Teamwork
Time management
Integrity and accountability
Basic computer/POS proficiency
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