The Showroom Sales Consultant is responsible for delivering exceptional customer service and driving sales within the showroom. This role focuses on guiding trade professionals, business clients, and the general public through the product selection process with expert knowledge and consultative selling. The consultant builds lasting customer relationships, maintains showroom standards, and acts as a brand ambassador, reflecting commitment to quality, innovation, and industry leadership.

Duties & Responsibilities:

Customer Engagement & Sales

• Greet and welcome all customers entering the showroom with professionalism and warmth.

• Understand customer needs and assist in selecting suitable textile products.
• Provide detailed information on product features, specifications, and pricing (cut, roll, trade, and public).
• Conduct product demonstrations to highlight features and benefits.
• Emphasise unique selling points and tailor solutions to customer requirements.
• Address customer inquiries, concerns, and complaints promptly and courteously.
• Offer equal assistance to all customers, regardless of their assigned sales representative.
• Communicate effectively with the sales staff when assisting their clients in the showroom.

Sales and Promotion

• Actively promote and upsell products to maximize sales opportunities.
• Provide accurate information on product availability and delivery timelines.

• Close sales, prepare and have the necessary documents processed, efficiently.
• Meet or exceed individual sales targets within set timeframes.
• Utilize social media platforms effectively to promote products and generate leads.

Customer Relationship Management

• Ensure high levels of customer satisfaction through excellent service.
• Maintain detailed records and foster long-term customer relationships through regular follow-up.

Product Knowledge and Development

• Develop in-dept knowledge of all showroom products.

• Stay updated on product features, specifications, and industry trends.
• Attend product launches and relevant industry events, including sales conferences.
• Participate in ongoing training to enhance product knowledge and sales techniques.
• Regularly update showroom samples, ensuring discontinued items are removed.

Operational Assistance

• Support sales team by providing information and samples when they are unavailable.

Manage the cutting service, reorder depleted stock, and maintain an organised cutting room.