Realty Division Manager – Financial & Administrative

Reporting to: Relevant Division Director

Job Purpose

Manage the financial, administrative, and operational functions of the Realty Division, ensuring accuracy, efficiency, regulatory compliance, and excellent client service. The role includes staff supervision, training, reporting, and process improvement.

Key Responsibilities

Financial Management

• Manage daily bank transactions, reconciliations, payments, and commissions.

• Oversee tenant and landlord accounts, rental deposits, trust accounts, and debit orders.

• Manage arrears, debt collection, legal collections, and tenant billing.

• Prepare monthly financial reports, reconciliations, and audit documentation.

• Ensure compliance with financial regulations and audit requirements.

Property Administration

• Manage onboarding of new landlords and tenants.

• Oversee lease agreements, renewals, rental increases, and client documentation.

• Maintain accurate property, tenant, and landlord records.

• Ensure timely processing of payments, statements, and administrative requirements.

Staff and Operational Management

• Supervise, train, and assess financial and administrative staff.

• Monitor staff performance, workloads, and portfolio allocations.

• Handle client queries, escalations, and operational issues.

• Conduct departmental meetings and prepare management reports.

• Review systems and procedures to improve efficiency and service delivery.

• Maintain compliance with company policies, legislation, and occupational health and safety requirements.

Key Competencies

• Strong financial, numerical, and analytical skills.

• High level of accuracy and attention to detail.

• Excellent organisational and time-management skills.

• Proficiency in accounting software and IT systems.

• Strong communication, leadership, and problem-solving abilities.

• Client service orientation and ability to work under pressure.

• Professionalism, integrity, and confidentiality.

Accountability

Ensure all financial and administrative functions are completed accurately, timeously, and in accordance with company procedures and applicable legislation.

Additional requirements: Flexibility to work additional hours when operational needs and deadlines require it.