Job Summary
We are looking for a disciplined, detail-oriented professional to manage a high-profile national client portfolio. This role ensures SLA adherence, compliance excellence, operational readiness, and accurate reporting across all sites. It requires maturity, confidence, and the ability to work with Operations, HR, Finance, and senior leadership.
Key Responsibilities
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Maintain full SLA and contractual compliance.
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Serve as central coordination point for client communication and administration.
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Track certifications, medicals, inductions, permits, and portal access.
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Conduct SLA training and Health & Safety audits; follow up on corrective actions.
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Monitor Preventative Maintenance, method statements, WIP, labour utilisation, and service finances.
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Review quotations to ensure alignment with service scope and defects.
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Compile and submit monthly reports; support reporting automation and process improvements.
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Identify operational gaps and strengthen compliance controls across all sites.
Requirements
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5+ years in portfolio administration, service management, facilities, or technical services coordination.
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Experience managing SLAs in compliance-heavy, multi-site environments (national exposure preferred).
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Matric required; Diploma/Degree in Operations, Facilities Management, or Business Administration advantageous.
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Health & Safety / Compliance / Audit training essential.
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Extremely detail-oriented, process-driven, organised, and structured.
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Confident communicator, able to challenge non-compliance, resilient and independent.
Benefits & Perks
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Exposure to senior leadership and complex operational environments.
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Medical Aid, Provident Fund, 13th cheque.
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Long-term growth potential in portfolio and operations leadership.
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Work on strict, high-profile client sites; compliance is enforced.
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