Department: Technical
Location: Lagos, Nigeria
Reports to: COO
Direct Reports: Technical Support Engineers, Site Engineers

Job Summary:
The Head of Technical Operations at our Clients leads all technical functions to ensure efficiency, innovation, and compliance. Responsibilities include overseeing project execution, managing resources, maintaining technical standards, and driving improvements. The role requires a strategic thinker with strong leadership and deep technical expertise.

Key Responsibilities:
Leadership & Strategy: Lead and align technical operations with company goals. Advise senior leadership on technical direction. Drive process improvements and operational excellence.
Project & Resource Management: Oversee multiple projects and client support. Ensure delivery meets quality, budget, and compliance standards. Allocate and manage personnel, equipment, and materials.
Operational Efficiency & Compliance: Ensure adherence to regulatory standards. Optimize system performance and implement risk mitigation frameworks.
Performance & Reporting: Define and track KPIs. Conduct audits and report technical performance and risks to leadership.
Stakeholder Engagement: Manage relationships with clients, vendors, and internal teams. Align technical efforts with business objectives. Lead and mentor the technical team.

Skills & Experience:
Technical Expertise: Strong background in Electrical/Electronics Engineering. Skilled in smart energy systems, IoT, sensor deployment, and system troubleshooting. Knowledge of embedded systems, edge computing, and communication protocols (LPWAN, 4G/5G, etc.).
Leadership & Innovation: Experienced in leading cross-functional teams, strategic planning, R&D, and performance management.
Industry Knowledge: Proven experience in Energy, Logistics, Oil & Gas, and Manufacturing.

Qualifications:
Bachelor’s degree in Electrical/Electronics Engineering or related field. Relevant certifications (PMP, Six Sigma) preferred. Minimum 10 years of experience in technical operations, with a track record of managing large-scale deployments and teams.