Job Summary
About the Role
We are seeking a dynamic and experienced Front of House Manager to lead our customer service team and ensure a welcoming atmosphere for all guests. This role focuses on managing daily operations, enhancing guest experiences, and overseeing front-of-house staff. As a Front of House Manager, you will be crucial in maintaining high standards of service and contributing to the overall success of our establishment.
Key Responsibilities
- Oversee the daily operations of the front-of-house team, ensuring exceptional service and hospitality
- Manage guest inquiries, resolve complaints, and build strong relationships with patrons
- Train, mentor, and develop front-of-house staff to deliver consistent and high-quality service
- Monitor and evaluate service standards, implementing improvements where necessary
- Coordinate with kitchen and management teams to ensure seamless service delivery
- Implement and uphold health and safety standards in compliance with regulations
- Prepare and manage schedules for front-of-house staff, ensuring adequate coverage for peak times
- Assist with administrative tasks, including inventory management and budgeting for front-of-house operations
Requirements
- Proven track record in a management role within the hospitality or service industry
- Demonstrable experience in customer service excellence, with a strong focus on guest satisfaction
- Strong leadership and team management skills, with the ability to motivate and inspire staff
- Excellent communication skills, both verbal and written
- Ability to multitask and thrive in a fast-paced environment
- Basic financial acumen and understanding of business operations in the hospitality sector
Contact Hire Resolve for your next career-changing move.
● Salary: negotiable.
● Our client is offering a highly competitive salary for this role based on experience.
● Apply for this role today, contact Maria van Rooyen at Hire Resolve or on LinkedIn
● You can also visit the Hire Resolve website: hireresolve.us or email us your CV: maria.vanrooyen@gmail.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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