ENVIRONMENT:

Our client is a cloud-first organisation that partners closely with customers to design and deliver innovative solutions that address real business challenges, with a strong track record in cloud adoption and serverless transformation. They are seeking a Business Solutions Analyst to act as the key link between business stakeholders and technical teams, leading requirements analysis and solution design for bespoke payment solutions. This role involves owning client engagements, translating business needs into clear technical specifications, and contributing strategically to fintech implementations across education, banking, and public sector environments, while offering clear growth toward a Solutions Architect career path for a candidate with strong analytical capability and client-facing acumen.

DUTIES:

The following responsibilities are associated with this role (not limited to):

Requirements Analysis & Solution Design

• Lead comprehensive business requirement gathering sessions with enterprise clients across multiple industry sectors
• Translate complex business challenges into detailed functional and technical specifications for payment processing solutions
• Design end-to-end business process flows incorporating compliance requirements for PCI DSS, POPIA, and sector-specific regulations
• Create detailed user stories, acceptance criteria, and business rules documentation for development teams
• Analyse existing client systems and architect integration strategies for seamless payment solution implementation
• Develop solution proposals and present technical recommendations to client stakeholders

Client Relationship Management

• Serve as primary point of contact for client requirements and solution clarification throughout project lifecycle
• Facilitate workshops and discovery sessions with client technical and business teams
• Manage client expectations and communicate project progress, challenges, and solution alternatives
• Support pre-sales activities by participating in client demos and technical proposal development
• Build long-term client relationships through proactive communication and solution expertise

Technical Coordination & Architecture Support

• Collaborate closely with development teams to ensure technical feasibility and optimal implementation approaches
• Participate in solution architecture discussions and contribute to system design decisions
• Create technical documentation including API specifications, integration guides, and system workflows
• Support DevOps and QA teams by defining testing scenarios and validation criteria
• Coordinate with third-party vendors and payment processors for integration requirements
• Review and validate technical deliverables against business requirements and client expectations

Solutions Architect Development Pathway

• Work directly with senior technical staff on architectural decision-making and system design principles
• Participate in advanced training programs for cloud architecture, particularly AWS serverless technologies
• Build technical depth in payment processing systems, security frameworks, and compliance architectures
• Progress toward industry certifications including Solutions Architect Professional and business analysis credentials
• Lead proof-of-concept development and technical feasibility assessments
• Mentor junior team members and share knowledge gained through client engagement and technical learning

Stakeholder Communication & Project Coordination

• Coordinate cross-functional project activities and ensure alignment between business and technical objectives
• Facilitate communication between clients, development teams, and internal stakeholders
• Create and maintain project documentation including requirements matrices, traceability reports, and change logs
• Support project planning activities and provide input on timelines, resource requirements, and risk assessment
• Present solution updates and recommendations to executive-level client stakeholders
• Handle requirement changes and scope adjustments while maintaining project integrity

Quality Assurance & Validation

• Define comprehensive testing strategies and validation criteria for business requirements
• Lead business process testing and validate system behaviour against documented requirements
• Coordinate user training and system adoption activities with client teams
• Monitor solution performance post-implementation and gather feedback for continuous improvement
• Support compliance validation and audit activities by documenting business processes and controls
• Ensure delivery solution meets quality standards and client satisfaction expectations

REQUIREMENTS:

• Bachelor's degree in Business Analysis, Information Systems, Computer Science, or related field, or equivalent practical experience with demonstrated business analysis expertise
• 2-4 years of business analysis or requirements gathering experience, OR exceptional analytical ability and client engagement potential demonstrated through projects, internships, or rapid skill development
• Experience with software development lifecycle, agile methodologies, and cross-functional project coordination
• Knowledge of payment processing, financial systems, or fintech industry preferred but not required for candidates with strong learning potential
• Understanding of cloud platforms (AWS preferred) and modern software architecture concepts
• Experience with enterprise client engagement and stakeholder management across multiple organizational levels
• Familiarity with compliance frameworks such as PCI DSS, GDPR, or industry-specific regulations
• CBAP (Certified Business Analysis Professional) or CCBA certification preferred, or commitment to pursue certification
• Solutions Architect Associate certification or Solutions Architect Professional certification as development goal
• Proficiency with documentation and modeling tools such as Eraser, Lucidchart, Confluence, or similar platforms
• Experience with project management and collaboration tools including Jira, Azure DevOps, or similar systems
• Understanding of API design principles and system integration concepts
• Strong written and verbal communication skills with ability to create clear technical documentation
• Demonstrated ability to work independently while collaborating effectively with technical teams
• Willingness to travel occasionally for client meetings and on-site requirements gathering sessions
• Interest in developing technical depth and progressing toward Solutions Architect responsibilities

Core Competencies and Skills

• Business Analysis Expertise: Strong analytical capabilities with proven ability to decompose complex business problems into actionable solutions
• Client Engagement Skills: Demonstrated ability to build rapport with enterprise clients and manage stakeholder relationships effectively
• Technical Acumen: Understanding of software development processes with growing expertise in payment systems and cloud architecture
• Communication Excellence: Articulates complex concepts clearly to both technical and business audiences across different organizational levels
• Solution Thinking: Applies systems thinking to understand end-to-end business processes and integration requirements
• Learning Orientation: Shows commitment to developing Solutions Architect capabilities through structured learning and hands-on experience
• Project Coordination: Manages multiple priorities and coordinates activities across cross-functional teams effectively
• Adaptability: Demonstrates flexibility in working with diverse clients across education, banking, and public sector industries
• Problem-Solving Approach: Uses structured methodologies to analyse requirements and develop optimal solution recommendations