Utilities Specialist | South Africa | Permanent

Are you experienced in managing utility accounts, queries, and stakeholder relationships within a municipal or utilities environment? This role offers the opportunity to play a critical part in ensuring accurate, efficient, and timeous utility account management across a national infrastructure portfolio.

The Utilities Specialist is responsible for engaging with utility service providers to manage queries, resolve disputes, open and close accounts, and handle terminations. The role requires close coordination with internal teams and external stakeholders to ensure accurate billing, timely resolutions, and effective tracking of all utility-related activities. Attention to detail, strong follow-through, and professional communication are essential.

The position is situated within a utilities transfer project environment, supporting business continuity by ensuring that all utility accounts are correctly established, maintained, and closed, while payments, deposits, and credits are tracked and recovered as applicable.

Our client operates within a large-scale infrastructure and asset environment, working closely with municipalities, landlords, and national utility providers. The organisation values accountability, structured processes, and proactive stakeholder engagement.

What You’ll Do

• Engage with utility service providers to resolve queries and disputes

• Open, transfer, and terminate utility accounts accurately and timeously

• Coordinate and assist with meter readings

• Track payments, deposits, and credit recoveries

• Maintain progress trackers, reports, and supporting documentation

• Liaise professionally with internal departments and external stakeholders

• Source and distribute key utility-related information across the business

What You Bring

• Matric / Grade 12

• Minimum 2 years’ experience in a utilities or municipal environment

• Experience dealing with municipalities, Eskom, landlords, or utility suppliers

• Strong MS Office skills, particularly Excel

• Valid South African driver’s licence

• A finance qualification or studies towards one will be advantageous

• Strong communication, organisational, and problem-solving skills

What Success Looks Like

• Utility accounts opened and closed without delays or errors

• Queries and disputes were resolved efficiently with service providers

• Accurate tracking of payments, deposits, and credits

• Clear, professional communication with all stakeholders

• Well-maintained reports and documentation supporting business decisions