Job Summary
INCOMING ORDERS CONSULTANT
ABOUT THE COMPANY
At INUKA, we have a clear vision and sense of purpose. A family-owned business, we believe in valuing, encouraging and empowering all the lives we touch, both internally and externally. We have lots of fun, learn, unlearn, relearn, explore, evolve, embrace and adapt to new and exciting growth opportunities with a fiery passion, enthusiasm, can-do attitude and ardent entrepreneurial spirit. We are committed to creating a values-driven work environment and a culture of service to others, excellence, teamwork, collaboration, empowerment, and accountability.
ABOUT THE JOB
A Incoming Consultant is responsible for reviewing and retrieving all incoming orders, requests and queries and validating member information and assigning orders to the relevant teams.
ABOUT YOU
- Must have HIGH attention to detail
- Strong numeracy skills and able to multitask
- Must be a team player and be able to communicate information through teamwork
- Goal driven, Service Delivery and Member satisfaction should be your passion
- Excellent verbal and written communication, with English the main medium of communication and other South African/ African languages an added advantage.
- Must show commitment – the position requires flexibility and after-hours availability when required (especially during peak periods)
- Must be able to work well under pressure and achieve deadlines within a fast-paced environment.
- Must be computer Literate – excellent Microsoft Office Suite proficiency required.
THE HATS YOU MAY WEAR
- Investigator: able to identify problems/concerns with execution of a duties and inform relevant parties
- Team player: Communicate between teams positively and confidently to achieve goals
- Quality assurer: Consistently checks the detail and quality of every job they execute
- Focused: Able to carry out a repetitive and admin intensive tasks for long periods of time
WHAT OTHER DETAILS / EXPERIENCE / REQUIREMENTS MAKE OUR EYES LIGHT UP, YOU ASK?
- Grade 12 or equivalent is advantageous
- Relevant computer skills / certifications
- Office administrative skills
- Ability to handle multiple tasks and projects with high attention to detail.
- Excellent written and communication skills.
- Computer literate MS Office, Word/Excel/Power Point.
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