Online Performance and Operations Manager

WHO ARE WE?

We are a fast-growing global digital business that manages a portfolio of premium subscription-based online communities. We are looking for a highly analytical, commercially minded professional to optimise performance, drive revenue growth, and lead a remote customer engagement team.

WHO ARE WE LOOKING FOR?

We're looking for someone who enjoys working with data, identifying trends, improving processes, and leading high-performing remote teams. This is not a customer support role. Instead, you'll own a portfolio of digital accounts, analyse performance metrics, implement optimisation strategies, and coach your team to achieve commercial objectives.

Performance Analysis & Revenue Optimisation

• Monitor and optimise key account performance metrics.

• Analyse conversion rates and customer engagement to identify growth opportunities.

• Test and refine promotional campaigns, messaging, and user journeys.

• Evaluate campaign performance using dashboards and reporting tools.

• Make data-driven recommendations to improve revenue and customer retention.

Team Leadership & Performance Management

• Lead and support a remote customer engagement team.

• Monitor quality of interactions and overall performance.

• Provide regular coaching, feedback, and performance guidance.

• Review team KPIs and implement improvement plans.

• Foster a collaborative, high-performance culture.

Content & Campaign Coordination

• Oversee the planning and publishing of digital content.

• Ensure campaigns and customer communications align with established guidelines and best practices.

• Coordinate promotional activities across assigned accounts.

Process Improvement

• Identify opportunities to streamline workflows and improve operational efficiency.

• Develop and implement new processes that enhance performance and scalability.

• Contribute to ongoing optimisation initiatives across the business.

Additional Projects

• Assist with ad hoc digital marketing and content initiatives.

• Support other business projects as required.

• Strong analytical skills with excellent attention to detail.

• Comfortable interpreting data and turning insights into action.

• Ability to work independently in a fully remote environment.

• Excellent organisational and time management skills.

• Strong leadership and coaching abilities.

• Confident communicator with fluent English.

• Quick learner with a proactive, solution-focused mindset.

• Experience in digital marketing, customer engagement, e-commerce, SaaS, online communities, subscription businesses, or performance marketing would be advantageous.

• Fully remote position.

• Work with an international, fast-growing digital business.

• Comprehensive onboarding and structured training.

• Opportunity to make a measurable commercial impact.

• Career growth within a high-performance, data-driven environment.