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Job Summary
Duties:Welcome guests with genuine warmth and professionalism, ensuring a positive and memorable check-in experience.
Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.
Provide detailed information about the hotel’s amenities, services and local attractions to enhance guest experiences.
Respond promptly and courteously to guest inquiries, requests and concerns, resolving issues to ensure complete guest satisfaction.
Manage guest accounts, handling billing and payment processes accurately.
Collaborate closely with other hotel departments to coordinate guest services and special requests.
Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.
Uphold the hotel’s high standards of hospitality, professionalism, and guest engagement.
Requirements:
Grade 12
A formal hospitality qualification
Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.
Exceptional communication and interpersonal skills, with a strong focus on guest service.
Proficiency in hotel management software and Microsoft Office applications.
Strong organizational abilities, attention to detail, and multitasking skills.
Positive attitude, adaptability, and willingness to exceed guest expectations.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Craven Cottage CC
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