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Job Summary
Duties:Operational Maintenance Management:
Ensure that all company policies, procedures, and SOPs are adhered to at all times.
Supervise the repair and maintenance of buildings, rooms, public areas, back-of-house areas, and all installed mechanical equipment.
Attend to breakdowns of plant, machinery, and equipment promptly and efficiently.
Draw up and manage preventative maintenance schedules annually and ensure all maintenance is completed according to schedule.
Ensure all maintenance issues are logged, prioritised, delegated, and completed within required timeframes.
Delegate daily maintenance tasks effectively to the maintenance team and monitor completion standards.
Ensure all rooms, public spaces, and external areas remain aesthetically pleasing, functional, and in good repair.
Perform or oversee maintenance work related to carpentry, plumbing, electrical, painting, tiling, and general building repairs.
Ensure emergency equipment is operational and tested regularly.
Conduct routine inspections of facilities and identify maintenance risks or repair requirements proactively.
Identify opportunities to complete work internally to minimise outsourcing costs where practical and operationally feasible.
Team Management:
Manage maintenance staff rosters, attendance, leave, and daily task allocation.
Lead, motivate, and develop the maintenance team to ensure high performance and accountability.
Conduct staff performance appraisals and disciplinary procedures where required.
Identify training and development needs within the department and implement training initiatives.
Promote safe working practices and ensure compliance with occupational health and safety standards.
Contractor & Service Provider Management:
Manage all external contractors and service providers performing work on the property.
Monitor contractor performance and workmanship to ensure compliance with service agreements, warranties, lease obligations, and company standards.
Obtain quotations and approvals for outsourced maintenance work where required.
Ensure contractors adhere to all safety and site regulations while on property.
Verify contractor invoices and ensure all work completed aligns with approved quotations and scope of work.
Budget & Financial Management:
Prepare and manage the department maintenance budget.
Control expenditure against budget and provide monthly expenditure reports to management.
Manage maintenance-related invoices, purchase orders, and approvals in accordance with company procedures.
Source cost-effective maintenance solutions and suppliers while maintaining quality standards.
Ensure proper stock control of maintenance tools, materials, and consumables.
Compliance & Safety:
Maintain statutory safety records for DB boards, generators, lifts, boilers, sprinkler systems, fire equipment, and other regulated systems.
Ensure refrigeration equipment, air conditioning systems, drainage systems, grease traps, generators, solar systems, heat pumps, and plant equipment are maintained and compliant.
Conduct routine checks on water pressure equipment and associated systems.
Ensure all safety files, certificates, inspections, and compliance documentation are up to date.
Respond immediately to building and safety-related concerns and emergencies.
Maintain clean, orderly, and hazard-free maintenance work areas.
Administration & Reporting:
Maintain accurate maintenance records, schedules, logs, and reports.
Provide monthly maintenance reports, including expenditure, ongoing projects, breakdowns, and preventative maintenance updates.
Attend HOD meetings and any other operational meetings as required.
Perform any additional ad hoc duties reasonably required by management.
Requirements:
Grade 12 / Matric Certificate
Relevant technical qualification or trade certificate advantageous
Minimum 3–5 years’ maintenance management experience, preferably within hospitality or property management
Experience managing a maintenance team and external contractors
Computer literacy (Microsoft Office, email, maintenance systems)
Valid driver’s licence advantageous
Knowledge of health and safety regulations and compliance standards
Strong leadership and team management skills
Excellent communication skills (written and verbal)
Strong organisational and planning abilities
Good understanding of plumbing, carpentry, electrical, HVAC, and general building systems
Good understanding of generators, solar systems, heat pumps, refrigeration systems, and IT infrastructure
Strong knowledge of facilities machinery and maintenance equipment
Excellent problem-solving and troubleshooting skills
Strong contractor and supplier management skills
Budget management and cost-control abilities
Strong attention to detail and quality standards
Ability to work under pressure and respond to emergencies effectively
Highly responsible, reliable, and trustworthy
Professional, presentable, and service-oriented
Ability to always act in good faith and in the best interests of the company
Ability to work shifts, weekends, public holidays, and after-hours when operationally required
Craven Cottage CC
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