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Job Summary
Duties:Deliver warm, intuitive, and highly personalized service from pre-arrival through to departure.
Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously.
Liaise with guests according to the service, communication and turnaround standards set out by the Concierge Department.
Understand guest preferences in advance and ensure these are shared with relevant departments to create tailored experiences.
Provide informed, up-to-date recommendations on Cape Town’s restaurants, events, exhibitions, cultural highlights, activities, and seasonal happenings.
Make and manage bookings for dining, tours, activities, transportation, wellness and special events with efficiency and precision.
Curate personalized itineraries and offer thoughtful, relevant alternatives when availability changes or guest needs shift.
Contribute to memorable touches through bespoke amenities, gifting and tailored surprises based on guest preferences.
Build and maintain strong relationships with key suppliers, restaurants, guides, and service partners to secure premium access for guests.
Manage guest requests with professionalism, urgency, and a solutions-oriented mindset.
Ensure guest profiles in Opera are updated meticulously, including preferences, past experiences, and repeat-stay information.
Support front-of-house and concierge operations seamlessly, always upholding world-class service standards.
Requirements:
Grade 12
A formal hospitality qualification
Proven concierge experience within a luxury 5* hospitality environment.
Strong computer literacy (Opera, MICROS/POS, Word, Excel).
Excellent administrative skills, with strong accuracy, organization, and follow-through.
Deep knowledge of Cape Town’s dining, culture, arts, events, exhibitions, wine regions, and activities.
Naturally anticipatory – able to understand guests’ needs instinctively and deliver unique recommendations and relevant alternatives.
Warm, articulate communicator with confidence engaging discerning international guests.
Highly organized with exceptional attention to detail and the ability to multitask under pressure.
Sophisticated, polished and impeccably presented.
Strong people skills with a passion for personalised hospitality.
Fluent in spoken and written English; additional languages are an advantage.
Own transport is advantageous but not essential.
Able to work shifts, including night shift.
Craven Cottage CC
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