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Job Summary
Duties:Client Consultation & Planning:
Manage client queries via phone, email, or in-person, and conduct venue site inspections.
Work directly with clients to plan menus, room layouts, décor, and audiovisual requirements.
Compile guest information into detailed function sheets outlining all event specifics.
Cross Departmental Communication:
Coordinate with chefs and F&B managers to ensure dietary requirements and service capacities are met.
Brief banquet managers and teams on event timelines and guest preferences.
Coordinate with the front of house operations team to ensure that rooming lists, group information packs, registration, billing, etc. are correct.
Manage external suppliers for delivery, setup, and teardown logistics.
Event Execution & Supervision:
Inspect venue spaces to confirm layout, lighting, and cleanliness meet standards.
Serve as the main point of contact during events, resolving client concerns and last-minute changes.
Welcome hosts and ensure a hospitable environment throughout the function(s) and/or stay.
Administration & Financials:
Track confirmed and provisional bookings in reservation systems (Proposales and Opera Osem).
Process payments, manage deposits, and prepare invoices in line with company credit policies.
Conduct client debriefings, secure account signoffs, and gather feedback to evaluate event success.
Revenue Optimization:
Apply consultative skills to upsell menus, day conference packages, beverages, and room types, maximizing revenue opportunities.
Ensure timely follow-ups on all files and quotes to increase conversion rates.
Collaborate with departmental and revenue managers to record accurate figures and support reliable forecasting.
Sales Support:
Liaise with the hotel sales team on enquiries and status updates, providing support to assist with file conversions.
Requirements:
Grade 12
Diploma in Hotel or Food & Beverage Management
At least 4 years’ experience in Banqueting in a 4/5* Hotel
Computer literate: Microsoft Office Outlook, Word and Excel, Proposales and Opera Osem
Be highly presentable
Solid English verbal and written communication skills
Be able to work flexible hours, weekends and holidays
Craven Cottage CC
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