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Job Summary
Duties:Manage day-to-day operations, ensuring seamless service, high-quality standards, and guest satisfaction.
Develop and implement budgets, control costs, manage payroll, and drive revenue growth to meet financial targets.
Hire, train, mentor, and supervise staff, fostering a positive, productive work environment.
Personally address guest feedback, complaints, and needs to foster a personalized, welcoming atmosphere.
Ensure the resort property, including grounds, pools, and amenities, meets high standards through preventive maintenance and repairs.
Develop marketing plans, analyse sales figures, and oversee inventory management
Requirements:
Grade 12 or equivalent qualification.
Diploma in Hospitality
Minimum of 5 years as General or Deputy General Manager
Ability to run all aspects involved in the running of a hotel operation on a daily basis
Knowledge in Finances, Strategy, Human Resources, Customers, Customer experience as well as Systems and Processes of the specific hotel operation.
Strong business sense, especially in Finance
Guest Focused
Target driven & resilient
Self-motivated
Strong managerial, communication & negotiation skills.
Strong Banqueting Focused
Sales and Revenue Skills
High Energy
Ability to energize others
Empathy
Ability to execute on decisions made
Craven Cottage CC
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