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Job Summary
Duties:Build, implement, and sustain revenue management strategies to maximise occupancy across all periods, with particular focus on shoulder and low-demand dates, conversion optimisation and length-of-stay management
Lead pricing, inventory, and distribution strategy across all channels
Use ADR as a supporting lever in service of occupancy and total revenue
Unlock demand through intelligent pricing, packaging, and value-added offers
Lead the Reservations Department, ensuring strong conversion and service standards
Produce clear, insightful revenue reporting, forecasting, and analysis
Collaborate closely with Sales & Marketing to drive demand and optimise performance
Work with website and distribution partners to optimise direct bookings
Maintain and evolve SOPs for reservations and revenue processes
Ensure guest experience remains central to all commercial decisions
Requirements:
Grade 12
A formal hospitality qualification
Minimum 2–3 years’ experience in a Revenue Manager role within a hotel or luxury hospitality environment
Strong working knowledge of revenue and reservations systems (e.g. Protel, SynXis, Atomize and/or similar)
Demonstrated experience in building occupancy, not only managing rate
Strong analytical capability combined with sound commercial judgement
Confident communicator, able to work cross-functionally
Occupancy-led, with strong commercial instinct
Confident balancing data, intuition, and a deep understanding of hospitality revenue strategies
Comfortable taking ownership and accountability
Collaborative, grounded, and solutions-focused
Able to view the hotel as a living business, not merely a set of numbers
Must reside locally in Somerset West / the Winelands (or be willing to relocate immediately at own cost)
Craven Cottage CC
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