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Job Summary
Duties:Manage day-to-day bar operations including menu development, inventory control, staffing, and guest service. Create effective work schedules to ensure operational efficiency
Manage and resolve staff and guest conflicts and complaints
Hire, train, coach, mentor and develop the bar team, embedding the brand values and fostering a high-performance culture.
Manage inventory levels, order supplies, and maintain relationships with vendors. Regularly check stock and ensure that the bar is well-stocked with necessary items.
Set and meet financial goals, track daily sales, manage budgets, and minimize waste. Responsible for maintaining the bar's profitability.
Plan and execute promotional events to attract new customers and enhance the bar's visibility. Develop new cocktail menus and special offers.
Ensure the bar operates within legal requirements, including checking IDs to prevent underage drinking and maintaining health and safety standards.
Ensure patrons receive high quality drinks and food, addressing any complaints or issues that arise promptly.
Engage with guests to solicit feedback, build relationships and ensure the bar offers a memorable destination experience.
Collaborate with other Food & Beverage outlets and departments to create integrated guest experiences and promotions. Perform other duties as and when required
Requirements:
Grade 12
Recognized Hotel / Hospitality Management and /or related qualification
Experience in managing a team
Minimum of 2 years’ progressive experience in Bar or Beverage management role, with a specifically in bar setting within an upscale hotel environment.
Energetic, professional disposition
Knowledge of Mixology: Proven track record of developing beverage programmes, creating menus with drink recipes and the ability to create new cocktails
Deep knowledge of spirits, cocktails, wine, beer and current bar-industry trends.
Excellent leadership and interpersonal skills, able to motivate, train and inspire your team.
Proven ability to control costs and drive revenue.
Organizational Skills and financial Acumen: Proficient in managing multiple tasks, including scheduling, inventory management, and financial tracking and driving revenue.
Strong knowledge of POS systems (Micros Oracle)
Strong interpersonal and communication skills to interact effectively with staff customers and suppliers.
Proactive approach to managing both staff and customer experiences.
Ability to think critically and resolve conflicts efficiently, ensuring a positive environment for both staff and patrons
Ability to work in a fast paced pressurised, high volume setting environment
Ability to work flexible hours as per operational requirements inclusive of weekends, evenings and holiday shifts
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