The Purpose of the Role:
Reception and switchboard, Client and Associate liaison, Branch administration support, internal employee attendance management, and assist in handling overall control measures.
Key Performance Indicators
Client and Associate Liaison
Manage Reception, Switchboard, Branch Attendance Register, Stationery, Refreshments & Housekeeping
Assist Business Line Manager
Compliance with Company Procedures and Processes, Policies & Legislation
Advanced Level of Computer Literacy
Good Communication and Telephone Skills at all levels – Approachable yet confidently and politely assertive
Methodical; Attention to Detail; Accuracy
Ability to Work Under Pressure; Job Prioritization; Results Driven; Effective Query Resolution
Professional Manner; Confidential; Positive Attitude; Empathy
Accountable; Self-Motivated; Proactive; High Level of Energy
Client and Associate Liaison: Manage and direct communication on behalf of the branch.
Manage Reception, Switchboard and Branch Employee Attendance Register.
Assist BLM/GM with Business Development through managing Client Appointments and preparation of Service Level Agreement Packs.
Perform general administration duties as required by the BLM/PA.
Internal Procedural Compliance: Participate in inter-departmental procedures with strict adherence to deadlines.
Control Stationery levels (including Payslips and Invoices); Staff Refreshments; and Branch Housekeeping
Clear understanding of, and participation in, Inter-Departmental Processes
Personal accountability for ensuring that all deadlines are met.
Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.
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