Gameplay Risk Specialist

Location

Johannesburg, South Africa (hybrid)

Type

Permanent

Intro Hook

Keep games fair. Keep risks in check.
If you thrive at the intersection of data, compliance, and player trust—this one’s for you.

About the Role

As a Gameplay Risk Specialist, you’ll protect gaming integrity and corporate assets by detecting fraud, abuse, and anomalous gameplay patterns. You’ll work hands-on across gameplay, payments, and compliance workflows—balancing decisive action with a seamless player experience. Expect a fast-paced, high-stakes environment where your judgment and curiosity directly impact fair play and revenue protection.

Who the Client Is

This opportunity is with a well-established, regulated iGaming operator within a diversified hospitality and entertainment group. The business combines strong governance with innovation, investing in modern risk tooling and data-led decisioning to safeguard players and the brand.

What You’ll Do

• Identify and stop fraudulent behaviour to protect corporate assets.

• Proactively detect gameplay and bonus abuse patterns; develop targeted interventions to prevent exploitation and uphold fairness.

• Perform daily risk assessments to flag high-risk players exploiting bugs/gaps in mechanics or campaign T&Cs.

• Execute customer due diligence; verify documentation and sources of funds; ensure AML compliance in high-stakes play.

• Liaise with 3rd-party payment/fraud providers for enhanced investigations and resolutions.

• File SARs to the MLRO/deputy when warranted; conduct enhanced ongoing monitoring and additional due diligence.

• Analyse and manage chargeback disputes end-to-end.

• Compile daily reports and account reviews under the Payments & Risk Team Lead.

What You Bring

• Matric / NQF 4 (minimum).

• 2+ years’ experience in a fast-paced commercial or iGaming environment; prior fraud management experience is required.

• Working knowledge of fraud validation tools; strong analytical, detail-focused problem solving; naturally inquisitive and alert to irregular activity.

• Advantageous: exposure to sports risk and handling customer support queries.

• High discretion and integrity.

What Success Looks Like

• Reduced gameplay and bonus abuse with clear, data-backed interventions in place.

• Timely, accurate SAR submissions and airtight AML documentation trails.

• Lower chargeback ratios through strong dispute preparation and follow-through.

• Consistent, high-quality daily reporting enabling swift decisions by the Payments & Risk leadership.

• Positive stakeholder feedback from payment/fraud partners on collaboration and case outcomes.

Rewards & Realities

You’ll be central to fair play and brand trust, with exposure across payments, compliance, and operations. The flip side: it’s detail-heavy, sometimes urgent work that demands sound judgment, discretion, and resilience—especially when investigating complex behaviours and disputes.

How to Apply
Apply via Edge Executive Search (preferred). If needed, client applications are also monitored via the role mailbox.

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