Ensure Sales Agents/Consultants are well equipped to drive a productive sales desk, determine, and solve training needs whilst growing our site in Cape Town by attracting and onboarding new BPO clients.
TeleSales Trainer Job Duties:
- Train new recruits by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance.
- Determines training needs by Observing the sales representatives' encounters; studying sales results reports; conferring with Team Leaders.
- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
- Supports training financial objectives by recommending budget items; controlling costs.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes sales training and organization mission by completing related results as needed.
- Helps with day-to-day Sales Operations as well as recruiting and onboarding of new Sales Talent.
- 3 years Sales training experience
- 2 years telesales experience
Sales Trainer Skills and Qualifications:
- Training Facilitation
- Performance Management
- Motivating Others
- Giving Feedback
- Motivation for Sales
- Sales Planning
- Orienting Employees