12 Professions jobs in Cape Town on Job Mail

• Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
• Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
• Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
• Responds to escalated issues and ad-hoc requests
• Exception management on WFM tool along with real time management of all queues.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Qualifications/Education and other skills requirement -

• Graduate
• Call centre experience , RTA role Preferential
• Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
• Ability to prioritize workload, meet deadlines and perform multiple tasks
• Excellent communication skills
• Good mathematical, Logical and analytical skills
• Problem solving attitude and attention to detail.
• Quick learner, positive attitude
• Good excel skills

Desired Skills

• Excellent/advanced excel skills
• Exposure to WFM Tools

A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more.

Qualifications and experience:

· Matric or High School equivalent

· Previous customer service experience

· Inbound Call Centre experience advantageous

· Previous travel or tourism industry experience advantageous

Competencies:

· Excellent language skills in Dutch (mother tongue) and English

· Exceptional communication skills

· Computer literate in MS Office package

· Exceptional service and support orientation

· Clear criminal and credit record

Job Purpose:

To ensure effective social media content and campaign strategy and production through the creation of digital content for a variety of communication channels, from conception to completion.

Job Objectives:

• Drive the conceptualisation and creation of digital content for social media channels and group websites through bringing all types of content ideas to life, from graphic design to photos, videos and multimedia content
• Contribute forward-thinking content ideas that help amplify the group’s reputation among target audiences through experimenting with new formats, techniques and creative strategies
• Collaborate with internal and external stakeholders to identify new stories, trends, and opportunities to create content and campaigns
• Assist with managing project and campaign deliverables in order to meet expectations and ensure campaigns are on time and on budget
• Create and manage a database of visual assets across all brands within the organisation
• Assist with ad-hoc design projects, including PowerPoint presentations and materials development
• Create and pitch effective campaign ideas needed to ladder up to the envisioned marketing pitch (the big idea) whilst ensuring integration with the broader marketing plan involving all other media channels
• Develop content and campaign strategies that cut major social media outlets (Facebook, Facebook Live, Instagram, Snapchat, Pinterest) and across digital formats
• Design content for organic posts as well as paid formats ensuring up-to-date social media ad formats
• Manage internal and external videographers / photographers / editors and internal graphical designers to plan and produce professional shot content
• Capture video and photos at live events or stage ad-hoc shoots in the relevant environments as and when required and when the opportunity arises
• Ensure that all content or language published to group’s social media platforms adheres to group’s

Knowledge:

• Digital and social media formats
• Full MS Office suite
• In-depth knowledge/experience with all major social media platforms and Experience producing social-first content on one or more social media platforms

Skills:

• Strong project management skills
• Able to thrive in a fast-paced, dynamic environment and to work both independently and as part of a cross-functional team
• Ability to take direction
• Ability to understand group’s identity, core target audience and layer onto that own creativity and fresh content ideas
• High level of organization
• Attention to detail
• Strong writing skills

Experience:

Essential

• 2-4 years professional experience
• Experience in graphic design, photography and image editing;
• Experience with PhotoShop and InDesign

Desirable

• Some video production experience

Education:

Essential

• Grade 12

Desirable

• Bachelor’s Degree

Responsibilities

• Purchase order placement and incoming goods receipt recording
• Interacting with suppliers regarding scheduled deliveries and purchase price validation
• Interacting with logistics companies in respect of import clearing and handling
• Incoming and outgoing freight calculation and brokerage
• Accounts receivable management, dunning process and cross validation with accounting system
• Recording of incoming and outgoing payments in the accounting system
• Maintenance credit insurance in the various system platforms
• Customer data maintenance in the various system platforms
• Entering, processing and billing of customer orders
• Ensuring the execution and dispatch of orders on schedule in coordination with logistics and customers
• Day-to-day bookkeeping of the company’s ledger accounts
• Cash flow administration & forecasting
• Document filing and administrative tasks in the internal sales office
• Assist the Managing Director were necessary

Qualifications

• Tertiary Education such as Accounting or Financial Management Diploma or Certificate
• Minimum of 3 years post qualification experience in an admin or accounting position
• Proficient with Accounting and Online Banking Systems
• Knowledge and Experience with Microsoft Dynamics is an advantage
• Being able to ensure accuracy and effectiveness in all tasks
• Highly proficient with desktop applications such as MS Office Tools as well as internet applications
• Well-organised and highly attentive to detail
• Excellent written and verbal communication skills required
• Excellent English skills
• Willingness to work in a fast-paced, customer facing environment
• Ability to organize, prioritize and effectively multi-task daily and meet deadlines
• Assertive, confident, team player and clear communicator – via e-mail, phone and face-to-face

Benefits

• Competitive compensation
• Attractive vacation, sickness and holiday arrangements
• Career path opportunities for top performers

A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.

Come and join the team to benefit from the following:

• Medical aid
• Shift allowance
• Incentives
• Subsidised Transport
• A young and vibrant work environment
• Exposure to international clientele
• Training and great growth potential within the company

You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:

Qualifications and experience:

• Matric or High School equivalent
• Previous customer service experience
• Inbound Call Centre experience advantageous
• Previous travel or tourism industry experience advantageous

Competencies:

• Excellent language skills in German (mother tongue) and English
• Exceptional communication skills
• Computer literate in MS Office package
• Exceptional service and support orientation
• Clear criminal and credit record
• Ability to work shifts: Monday - Sunday

Primary Job Responsibility (not limited to)

• To ensure Regulatory, Contractual and Policies & Procedural compliances in the area by conducting regular reviews
• Reporting exceptions to the management

Brief Job Description (not limited to)

• Conducting daily hygiene checks
• Conducting audits as per the monthly audit calendar
• Preparation of audit reports and highlighting any other anomalies found
• Escalation of compliance exceptions to the higher management and ensuring their closure
• Conducting follow-up’s and reviewing implementation of action plans
• Ensure compliance to laws & regulations, contracts and organizational policies and procedures in respect of reporting
• Liaison effectively with leadership team from multiple clients, proving to be an effective and dependable support mechanism

Competencies & Skills

• Strong Computing Skills and Data analysis skills
• Ability to work in a continually challenging environment
• Auditing skills and eye for details
• Good organizing skills and ability to work independently with strict deadlines
• Should possess excellent logical reasoning skills
• Proficient in MS Office
• Good communication skills and written English
• Effective planning and prioritizing abilities to execute everyday responsibilities

Urgently looking for experienced Business development Managers to manage sales Fibre to the Business (FTTH)

PURPOSE OF THE JOB

Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO

Experienced required:

• Sales, business management and telecommunications (Must).
• 3 years successful Corporate Direct Sales experience.
• 2 years ICT industry experience.

Basic Salary + other benefits.

R15k - R25k (depending on experience)

Comes with benefits and allowances.

If you meet the above requirements, please email me at: carlos@abcworldwide.com

Title: Social Media Support Customer Service Representative

Role description and duties:

Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.

Duties and responsibilities:

• Responsible for resolution of customer queries with high professionalism
• First response on Social media platforms such as Facebook, Twitter, Instagram etc.
• Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
• Assist and resolve incidents according processes and procedures.
• Ensure excellent customer service and effective and efficient problem-solving.
• Preserve and build relationship with customers and other stakeholders on behalf of the business.
• Effectively follow up on emails etc. including other key commitments made to clients.
• Reduce escalated incidents in line with SOPs and policy.
• Provide exceptional support in writing
• Submit reports including progress reports and analysis of information and statistics.
• Data capture customer info, escalated incidents and the processing of the ticket data

Requirements:

• Matric/NQF Level 4 Equivalent
• Excellent comprehensive skills
• Excellent writing and reading skills
• Excellent typing skills
• Be social savvy
• Previous experience is advantageous
• Leadership and communication skills
• Good presentation skills both verbally and written
• Stable internet connection at home
• 6 months Customer service experience

Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays

• Planning paid media campaigns across multiple Google Ad platforms.
• Manage Google Ad Media buying Platforms.
• Optimising advertising campaigns for client.
• Project manage, implement and optimize all of the activity and processes required to proficiently run performance paid media campaigns.
• Analysing the performance of campaigns, identifying strategic opportunities and exceed set KPIs.
• Maintaining an in depth understanding of digital media landscape to ensure delivery of best-in-class campaigns.
• Managing day-to-day relationships with account teams, clients, advertising partners and colleagues.
• Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service
• An in-depth knowledge of the technologies and processes involved in running Google Ad Paid Media campaigns (particularly, Google ads, Microsoft Search, Google analytics and other web analytics packages).

WORK FORCE ANALYST - SCHEDULERS / RTA

I am currently recruiting permanent staff within our WorkForce Management Team as I am hiring WorkForce Analyst-Schedulers/ RTA's at the following levels:

ESSENTIAL FUNCTIONS:
-Regularly performs volume and performance analysis and proactively communicates possible impacts to business
-Supports management with all necessary reports and planning models to facilitate the process of decision making
-Monitors actual activities and compares it to plan and makes recommendations for immediate changes
-Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
-Ensures that pre-planned activities are being scheduled in advance and communicated effectively
-Ensures adherence to schedules and raises alerts in a timely manner in case of deviations
-Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual staffing
-Executes skill change and reallocation requests and initiatives
-Provides recommendations in case of understaffing/overstaffing
-Act as first point of contact for any escalations, outages, system issues or any other production impacting situations
-Maintains confidentiality relative to the organizational strategies, objectives and practices

SKILLS:
-Technical Skills
-Dialer
-Microsoft Excel (good excel skills)
-Other outbound tools a plus

REQUIREMENTS:
-Candidate must possess at least a Bachelor’s/College Degree
-2 years minimum experience in Workforce Management
-Dialer experience for outbound campaigns a must
-Excellent skills in scheduling and real-time time management a must
-Strong organizational skills to ensure critical timelines are met
-Accuracy and attention to details are must in this role
-Detail-oriented with the ability to deliver project deliverables with little supervision
-Excellent written, verbal, and e-mail skills, with the ability to interface effectively with individuals at various levels
-Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
-Demonstrate analytical, organizational, problem-solving, and creative thinking skills
-Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
-Flexible and willing to work in shift schedules and during weekends

-Package: R20k – R24k Per Month + Benefits

Compulsory Docs:

• Updated CV
• ID Copy
• Matric/Degree
• Latest Payslip (If applicable)

Title: Social Media Support Customer Service Representative

Role description and duties:

Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.

Duties and responsibilities:

• Responsible for resolution of customer queries with high professionalism
• First response on Social media platforms such as Facebook, Twitter, Instagram etc.
• Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
• Assist and resolve incidents according processes and procedures.
• Ensure excellent customer service and effective and efficient problem-solving.
• Preserve and build relationship with customers and other stakeholders on behalf of the business.
• Effectively follow up on emails etc. including other key commitments made to clients.
• Reduce escalated incidents in line with SOPs and policy.
• Provide exceptional support in writing
• Submit reports including progress reports and analysis of information and statistics.
• Data capture customer info, escalated incidents and the processing of the ticket data

Requirements:

• Matric/NQF Level 4 Equivalent
• Excellent comprehensive skills
• Excellent writing and reading skills
• Excellent typing skills
• Be social savvy
• Previous experience is advantageous
• Leadership and communication skills
• Good presentation skills both verbally and written
• Stable internet connection at home
• 6 months Customer service experience

Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays