Job Summary
Job description:
We’re passionate about animals, people, and the connection between them. Our specialist-led team provides world-class veterinary care with empathy, excellence, and teamwork at the heart of everything we do.
About the Role
We’re looking for a warm, professional, and highly organised Receptionist/Coordinator to be the welcoming face of our Company. You’ll be the first point of contact for our clients ,greeting them with kindness, assisting with bookings/referrals, and ensuring that every visit runs smoothly from start to finish.
In this role, you’ll balance a busy front desk with calm efficiency, helping both our clients and our team at the back deliver an exceptional experience every time.
What You’ll Do
- Provide a friendly and professional welcome to clients in person, by phone, and via email.
- Manage bookings, admissions, discharges, and payments from clients and vets.
- Support the clinical team by coordinating patient flow and ensuring smooth communication.
- Maintain client confidentiality and accurate record keeping.
- Assist with administrative tasks such as filing, data entry, and updating patient information.
- Keep the reception area tidy, organised, and welcoming.
- Handle sensitive situations with empathy and professionalism.
What We’re Looking For
- Experience in front-line customer service or reception (veterinary or medical experience is a REQUIREMENT).
- A compassionate nature and genuine love for animals.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and scheduling software.
- Reliability, discretion, and a calm, caring demeanour.
Job Type: Full-time
Work Location: In person
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