Job Summary
The Medical Receptionist is the first point of contact for patients and visitors. This role ensures the smooth running of the practice by providing professional front-desk support, managing appointments, handling patient queries, and assisting with administrative and clerical tasks.
Key Responsibilities:
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Greet and welcome patients in a friendly, professional manner.
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Answer incoming calls, respond to patient inquiries, and redirect calls as needed.
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Schedule, confirm, and manage patient appointments.
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Register new patients and update patient records in the practice management system.
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Process medical aid claims and payments (if applicable).
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Collect and record payments, issue receipts, and reconcile daily cash/credit transactions.
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Prepare and manage patient files and ensure confidentiality of medical records.
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Coordinate with medical staff to ensure smooth patient flow.
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Maintain a clean and organized reception and waiting area.
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Handle correspondence, filing, and other administrative duties.
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Assist with practice stock management (stationery, forms, supplies).
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Ensure compliance with data protection and patient confidentiality regulations.
Requirements:
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Education: Matric (Grade 12) required; relevant certificate/diploma in Office Administration or Medical Reception/Secretarial advantageous.
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Experience:
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1–2 years of experience in a medical, healthcare, or customer-facing reception role preferred.
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Familiarity with medical terminology and medical aid billing processes beneficial.
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Skills & Competencies:
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Excellent verbal and written communication skills.
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Strong organizational and multitasking abilities.
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High attention to detail and accuracy.
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Proficient in MS Office (Word, Excel, Outlook) and practice management software.
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