Customer Services Clerk

Location: Wetton, Cape Town
Salary: Market Related
Department: Customer Services

About the Role

Our client is seeking an experienced and customer-focused Customer Services Clerk to join their Customer Services team. The successful candidate will be responsible for managing the customer ordering process from enquiry through to delivery, ensuring customers receive professional, efficient, and accurate service at all times.

This role requires a highly organised individual with excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Key Responsibilities

• Manage customer orders from initial enquiry through to completion.
• Prepare and process customer quotations.
• Handle COD orders and related documentation.
• Coordinate courier services and deliveries.
• Respond to customer enquiries and resolve customer queries professionally.
• Process back orders and monitor order status.
• Manage goods returns and credit requests.
• Maintain accurate customer and order records.
• Provide excellent customer service and build positive customer relationships.
• Ensure compliance with company policies, procedures, and quality standards.
• Adhere to Health, Safety, Housekeeping, and Quality requirements.

Minimum Requirements

• Matric (Grade 12).
• Minimum 5 years' experience in a similar Customer Service or Internal Sales Administration role.
• Previous experience working in an in-house customer service environment.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Strong telephone etiquette and customer interaction skills.
• Excellent verbal and written communication skills.
• Experience preparing quotations and processing orders.
• Strong administrative and organisational skills.
• Ability to handle multiple tasks and meet deadlines.
• High level of accuracy and attention to detail.

Personal Attributes

• Customer-centric and service-driven.
• Professional and well-presented.
• Strong interpersonal and communication skills.
• Proactive and solutions-oriented.
• Ability to work under pressure and prioritise workload effectively.
• Reliable, organised, and detail-focused.

Additional Information

• This position does not supervise or manage staff.
• Successful candidates may be required to undergo alcohol and/or drug testing in accordance with company policy.
• The company operates within the Medical Devices and Printing & Packaging industries and maintains ISO 13485:2016 quality management standards.