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Job Summary
Key Responsibilities
Reception & Patient Interaction
- Greet and assist patients in a friendly, professional manner.
- Manage the reception area and ensure a welcoming environment.
- Handle patient queries in person, telephonically, or via email.
Appointment Management
- Schedule, confirm, and manage patient appointments.
- Maintain an accurate and up-to-date appointment diary.
- Manage cancellations and rescheduling of bookings.
Telephone Management
- Answer incoming telephone calls promptly and professionally.
- Direct calls to the appropriate person where necessary.
- Take clear and accurate messages.
Patient Administration
- Open new patient files and ensure all required patient information is captured accurately.
- Maintain and update existing patient records while ensuring confidentiality.
- File and manage patient documentation in accordance with practice procedures.
Administrative Support
- Assist the doctor with administrative tasks where required eg: Managing of emails.
- Prepare files for consultations.
- Process patient payments and issue receipts where applicable.
- Assist doctor with dispensing and clinical duties when required.
Minimum Requirements
- Previous experience as a Medical Receptionist or in a similar administrative role preferred.
- Mature, responsible, and professional demeanour.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Computer literacy and ability to work with medical practice software.
- High level of confidentiality and professionalism.
Key Competencies
- Professional telephone etiquette
- Attention to detail
- Patient-focused approach
- Ability to work in a fast-paced environment
- Reliability and punctuality
Working Hours
Monday to Thursday, 09:00 – 18:00, Friday 09:00 – 17h00.
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