Job Summary
The Customer Service Agent is responsible for providing efficient, friendly, and professional support to customers. The role focuses on handling enquiries, processing orders, resolving issues, and ensuring a positive customer experience that supports business growth and customer loyalty.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via WhatsApp line, email, phone, and in person
- Provide clear and accurate information regarding products, services, and processes
- Resolve customer issues, complaints, and queries in a calm and solution-oriented manner
- Follow up to ensure customer satisfaction after resolving issues
- Escalate complex matters to the relevant departments when necessary
- Maintain accurate records of customer interactions and outcomes
- Coordinate with internal teams to ensure smooth and timely customer support
- Contribute to continuous improvement of customer service processes
- Uphold company standards of professionalism in all customer interactions
Required Skills & Competencies
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving ability
- Good organizational and time-management skills
- Ability to remain calm and professional under pressure
- Attention to detail and accuracy
- Basic computer literacy (email, spreadsheets, order systems)
- Ability to work independently and as part of a team
Experience & Qualifications
- Previous customer service or administrative experience preferred
- Matric / equivalent qualification
- Experience in a sales or service environment is an advantage
Personal Attributes
- Friendly, patient, and professional demeanor
- Reliable and responsible
- Proactive and solution-oriented, quick thinker.
- Willingness to learn about products and systems
Working hours: Full time permanent position
Area: Cape Town, office based in Woodstock.
Salary: R12 000 – R16 000
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