IT Support Technician

We are looking for a skilled and proactive IT Support Technician to join our team. The ideal candidate should have strong knowledge of Microsoft 365, OneDrive, basic networking, and a passion for helping a business move from manual, paper?based processes to modern digital systems.

Duties and Responsibilities:

1. Microsoft 365 & OneDrive Management

• Administer, configure, and support Microsoft 365 tenants.
• Manage OneDrive, SharePoint libraries, file permissions, and synchronization issues.
• Assist with user onboarding/offboarding in Microsoft 365.
• Troubleshoot Outlook, Teams, OneDrive, and general productivity app issues.

2. IT Support & Technical Troubleshooting

• Provide day?to?day technical assistance to staff (hardware, software, printers, email, etc.).
• Install, maintain, and repair computers, peripherals, and mobile devices.
• Maintain accurate documentation of IT assets and user issues.

3. Basic Networking

• Help maintain and troubleshoot local networks (Wi?Fi, routers, switches, cabling).
• Support network security best practices (passwords, firewalls, access controls).
• Assist in monitoring network performance and connectivity issues.

4. Digital Transformation & System Implementation

• Recommend and implement digital tools to replace manual or paper?based workflows.
• Assist with migrating forms, processes, and documents to cloud-based platforms.
• Develop simple workflows using Microsoft tools (e.g., Power Automate, Forms, SharePoint).
• Provide training and guidance to staff on new systems.

Requirements:

• National Senior Certificate.
• Driver’s licence.
• Minimum 2 years’ experience in a similar role.
• Fully bilingual-English and Afrikaans.

• Strong knowledge of Microsoft 365 administration and OneDrive.
• Basic understanding of networking concepts (TCP/IP, DNS, LAN/WAN, Wi?Fi).
• Experience with Windows OS, security, and device management.
• Ability to document and improve digital processes.
• Good communication skills and a helpful, service?oriented attitude.
• Problem-solving mindset with the ability to work independently.

Advantages:

• Experience with Microsoft Power Platform (Power Automate, Power Apps).
• Knowledge of SharePoint site administration.
• Familiarity with cybersecurity fundamentals.
• Previous experience in digital transformation or workflow automation.
• Experience with Jotform or similar form tracking and setup applications.
• Knowledge about Ubiquiti network equipment.
• Knowledge of Linux server setup and maintenance / Docker services / Virtual enviroments.

Email applications: vacancies@rawgrp.co.za