Internal Sales and Service Manager

Permanent Opportunity | Steel / Manufacturing / Distribution Sector

We have been exclusively retained by a well-established and highly respected player within the steel and manufacturing industry to identify a strong Internal Sales Team Leader for their Gauteng operation.

This is an exceptional opportunity for a commercially minded leader who thrives in a fast-paced, customer-centric environment and enjoys driving service excellence, operational efficiency, and team performance.

The successful candidate will play a pivotal role in leading the internal sales and customer support function while partnering closely with business development and operational teams to ensure seamless customer delivery and sustained client satisfaction.

Key Areas of Responsibility

Leadership & Service Excellence

• Lead, mentor, and support the internal sales team and front-desk support staff
• Drive a high-performance, customer-focused culture
• Monitor workloads, turnaround times, and service delivery standards
• Coach team members to improve accountability, efficiency, and customer engagement
• Collaborate closely with external sales and operational teams to ensure seamless execution

Customer Experience & Relationship Management

• Act as the escalation point for customer queries and service-related matters
• Build and maintain strong long-term customer relationships
• Ensure accurate communication regarding pricing, stock availability, and delivery timelines
• Maintain high levels of customer satisfaction and retention through solution-driven service

Sales Administration & Commercial Controls

• Ensure adherence to pricing structures, discount controls, and stock policies
• Monitor quotations, orders, and transactions for accuracy and compliance
• Resolve internal operational and sales-related queries effectively
• Ensure all documentation and sales administration are processed accurately and timeously

CRM, Reporting & Sales Support

• Maintain accurate CRM records, customer data, and sales pipeline information
• Ensure leads and opportunities are captured and followed through effectively
• Compile internal reports and support commercial management reporting requirements
• Assist with business development support initiatives and pipeline administration

Minimum Requirements

• Grade 12 / Matric (essential)
• Relevant tertiary qualification advantageous
• 3–5 years’ experience within internal sales, customer service, or sales administration
• Previous team leadership or supervisory experience essential
• Strong understanding of pricing controls, customer service principles, and sales processes
• CRM systems experience and strong Microsoft Excel proficiency
• Excellent communication, organisational, and problem-solving abilities

Key Competencies

• Leadership and people management
• Commercial awareness and attention to detail
• Customer-centric mindset
• Strong administrative and coordination ability
• Problem-solving and decision-making skills
• Ability to perform effectively under pressure

Why This Opportunity Stands Out

• Exclusive retained search opportunity with a highly established industry player
• Stable, growth-focused organisation with a strong market reputation
• Leadership exposure within a critical commercial support function
• Collaborative and fast-moving environment where your contribution is highly visible
• Opportunity to influence customer experience, operational efficiency, and team performance
• Long-term career growth potential within a respected South African business

This opportunity is ideally suited to a proactive and service-driven professional who enjoys leading from the front and creating structure, efficiency, and exceptional customer experiences within a demanding commercial environment.