Our client is seeking to employ an experienced General Manager to lead operations within their retail and logistics division.

This role requires a highly skilled professional with strong leadership, commercial acumen, and operational expertise to manage a multi-faceted facility.

Requirements:

• Matric / Grade 12 (minimum)
• Diploma or Degree in Business Management, Retail Management, Logistics, Operations, or related field
• Additional certifications in Health & Safety, Fuel & Retail Operations, Facilities Management, or Finance (advantageous)
• Minimum 10 years’ management experience in:
  • Retail petroleum industry
  • Service station and truck stop facility operations
  • Retail or convenience store operations
  • Logistics, transport depot, or fleet yard operations
• Proven experience in staff leadership, financial control, compliance, and operations management
• Knowledge of POS systems, fuel systems, security systems, and reporting platforms
• Experience with WinBranch, Namos, and SAP Retail systems
• Advanced Microsoft Office 365 skills
• Strong knowledge of labour laws and MIBCO requirements
• Strong organisational and problem-solving skills
• Ability to work flexible hours, including nights, weekends, and emergencies
• High level of integrity, confidentiality, and professionalism

Responsibilities:

Operational, Financial and Commercial Management

• Oversee daily operations across fuel, retail, food services, truck parking, and site facilities
• Ensure compliance with all regulatory requirements, including Health and Safety legislation
• Implement and enforce Standard Operating Procedures (SOPs)
• Ensure operational readiness, equipment uptime, and service standards
• Manage budgets, expenses, procurement, and financial controls
• Drive revenue growth across all business units
• Oversee cash handling, reconciliations, and audits
• Promote and market the facility to increase usage

People Leadership

• Lead recruitment, training, scheduling, and performance management
• Ensure compliance with labour legislation and MIBCO agreements
• Manage union relationships (NUM)
• Maintain a fair, safe, and inclusive workplace

Stakeholder ad Customer Management

• Engage with customers, suppliers, fleet operators, and service providers
• Ensure excellent customer service and resolve complaints within 24 hours
• Liaise with local and national authorities

Stock Management

• Oversee stock ordering, receiving, rotation, and stock takes
• Manage shrinkage and resolve discrepancies

Contract, Lease and Franchise Management

• Manage lease agreements and ensure compliance
• Oversee franchise operations and brand standards
• Manage third-party service providers

Systems and Technology Management

• Manage POS, fuel systems, CCTV, access control, and reporting systems
• Ensure compliance with IT and data security policies

Compliance, Safety and Risk Management

• Ensure full compliance with safety, environmental, and regulatory standards
• Conduct audits, risk assessments, and emergency planning
• Implement risk mitigation strategies

Integrity and Safeguarding

• Maintain confidentiality of company and client information
• Uphold company policies and professional conduct
• Safeguard all company assets and equipment

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.