Job Summary
Strategic Planning & Execution
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Develop and implement operational strategies aligned with business goals.
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Identify process improvement opportunities to enhance efficiency and reduce costs.
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Set and monitor KPIs to ensure performance targets are met.
Team Leadership
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Supervise and support department leads and operational staff.
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Conduct performance evaluations and implement training/development plans.
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Foster a culture of accountability, collaboration, and continuous improvement.
Process & Workflow Optimization
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Analyze workflow and implement process improvements.
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Standardize procedures across departments to maintain consistency and quality.
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Ensure operational processes comply with company policies and industry regulations.
Budgeting & Financial Oversight
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Manage budgets, forecasts, and financial reporting.
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Identify cost-saving opportunities without compromising quality or service.
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Oversee procurement and vendor relationships to ensure value and reliability.
Supply Chain & Inventory Management
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Monitor supply chain logistics, procurement, and inventory control.
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Ensure timely delivery of goods/services while minimizing waste and overstocking.
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Collaborate with suppliers and logistics partners to resolve issues quickly.
Customer Service & Quality Control
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Implement and oversee quality assurance processes.
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Ensure customer satisfaction through timely service delivery and issue resolution.
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Work with customer service teams to understand and respond to feedback.
Technology & Tools
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Utilize software systems (e.g., ERP, CRM, BI tools) to track operations and analyze data.
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Recommend and implement tools to improve productivity and decision-making.
Risk Management & Compliance
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Ensure compliance with safety, legal, and regulatory requirements.
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Identify potential risks and implement mitigation strategies.
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Lead incident investigations and develop corrective actions when needed.
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