Branch Manager – Road Freight & Logistics

Location: East London
Employment Type: Permanent
Working Hours: Monday to Friday | 06:00 – 18:00

About the Opportunity

A well-established national road freight and logistics company is seeking an experienced and results-driven Branch Manager to lead and manage its East London operations.

This is a senior operational leadership role suited to a candidate with strong road freight experience, proven people-management capability, and a hands-on approach to operational excellence, compliance, and client service.

Key Responsibilities

1. Operational Management

• Oversee day-to-day branch operations to ensure efficient, cost-effective, and on-time service delivery
• Plan, coordinate, and optimise the use of vehicles, staff, and operational resources
• Implement and enforce health, safety, and operational procedures to ensure compliance and minimise risk
• Monitor branch performance and identify opportunities for operational improvements

2. Team Leadership & People Management

• Lead, motivate, train, and develop a high-performing branch team
• Create a positive, accountable, and performance-driven work culture
• Conduct performance reviews and manage discipline, coaching, and development
• Ensure effective communication and teamwork across all operational departments

3. Client & Stakeholder Management

• Maintain strong relationships with existing clients and ensure high service levels
• Resolve client queries, escalations, and operational issues effectively
• Identify opportunities for operational improvement and business growth in collaboration with sales teams
• Maintain excellent customer service standards and operational communication

4. Financial & Performance Management

• Manage and control branch budgets and operational costs
• Monitor branch performance against operational and financial targets
• Work closely with finance to ensure accurate billing, reporting, and cost control
• Identify cost-saving opportunities and operational efficiencies

5. Compliance, Risk & Quality Assurance

• Ensure compliance with company policies, transport regulations, and industry standards
• Implement and monitor quality control and operational audit processes
• Continuously assess and improve branch efficiency and service delivery
• Ensure all branch activities align with health and safety requirements

Minimum Requirements

• Grade 12 / Matric (non-negotiable)
• Diploma or Bachelor’s Degree in Business Management, Logistics, Transport, or related field (advantageous)
• Minimum 5 years’ experience in road freight/logistics, with proven management and leadership experience
• Strong operational, people-management, and decision-making skills
• Solid understanding of transport legislation, fleet operations, and logistics best practices
• Excellent communication, planning, and problem-solving abilities
• Proficient in Microsoft Office
• Ability to work effectively in a fast-paced operational environment

Remuneration & Benefits

• Market-related remuneration package
• Benefits include:
  • Medical Aid Subsidy
  • Provident Fund
  • Death & Disability Cover

How to Apply

Applications must be submitted to recruitment1@qetello.co.za with the subject line: " Branch Manager - East London."

If you do not receive feedback within 14 days, please consider your application unsuccessful.