Logistics Coordinator

Role Purpose

Why This Role Exists

The Logistics Coordinator at Ello Technology is responsible for managing the end-to-end coordination of deliveries, collections, stock movements, and fleet servicing activities across the business.

This role supports the operational continuity of Ello’s decentralized structure by ensuring hardware, components, documents, and other critical assets are delivered accurately and on time to clients, internal teams, and suppliers.

In addition to physical logistics, the role includes proactive vehicle maintenance scheduling, SLA-aligned client interaction, adherence to internal SOPs, and maintaining service quality that supports both client retention and operational efficiency.

90-Day Mission

Definition of Done

By Day 90:

• Deliveries and collections are completed consistently within SLA timeframes
  
• Vehicle maintenance and compliance are fully up to date
  
• All logistics activities are accurately logged and tracked in Zoho
  
• Client communication is clear, proactive, and professional
  
• Tasks are completed on time with high accuracy and minimal rework
  
• Service quality is consistent and contributes to a positive client experience
  

Primary Outcomes

What Success Looks Like

Operational

• Deliveries and collections completed accurately and on time
  
• Smooth coordination between clients, suppliers, and internal teams
  
• Proper handling and condition tracking of all equipment
  

Client Experience

• Clear, proactive communication with clients
  
• High satisfaction across all logistical interactions
  
• Professional representation of Ello Technology at all times
  

Compliance & Standards

• Vehicle maintenance schedules fully adhered to
  
• SOPs followed consistently across all activities
  
• Documentation completed and stored accurately
  

Productivity & Accuracy

• Tasks completed on time with correct logging and closure
  
• High-quality ticket updates and minimal errors
  
• Accurate time tracking aligned to work completed
  

Key Responsibilities

Deliveries & Collections

• Coordinate and execute timely deliveries and collections of IT hardware, accessories, contracts, or consumables from clients, suppliers, and inter-office transfers
  
• Ensure all logistical activities align with internal and client-specific SLA timeframes
  
• Accurately log all movements and task closures in Zoho Desk or designated platforms
  
• Monitor and report on the condition of returned equipment, packaging, and paperwork
  

Client Communication & Scheduling

• Communicate proactively with clients regarding delivery times, delays, and any changes in collection schedules
  
• Use WhatsApp, Teams, email, or Zoho communication tools to confirm dispatches or expected arrivals
  
• Ensure all client-facing interactions reflect Ello’s standards for professionalism and clarity
  

Vehicle Maintenance & Compliance

• Maintain 100% compliance with vehicle maintenance schedules, including servicing and licensing
  
• Conduct basic vehicle checks weekly (tyre pressure, oil levels, cleanliness, tool kits)
  
• Keep accurate records of all services, repairs, and incident reports in the asset or fleet management system
  

Service Quality & Client Satisfaction

• Maintain a 95%+ satisfaction rating on all logistical interactions
  
• Avoid service-related complaints or equipment damage due to mishandling or late arrival
  
• Collaborate with technical teams to ensure logistics supports a smooth client experience and successful onboarding
  

SOP Adherence

• Follow internal SOPs for packaging, client handovers, vehicle checks, PPE use, and handling sensitive items
  
• Ensure documentation is completed accurately and archived correctly
  

Task Completion & Ticket Quality

• Complete all assigned tasks, tickets, and logistics jobs on time, with proper documentation and closure
  
• Maintain >98% on-time task completion rate, with minimal corrections or escalation required
  
• Use Zoho Desk to log all updates, communications, and notes clearly and consistently
  

Training & Development

• Attend scheduled internal training sessions including safety refreshers and customer service skills
  
• Stay up to date with evolving SOPs, documentation expectations, and tools used by the logistics and support teams
  

Minimum Hours & Productivity

• Log a minimum of 172 hours per month, with accurate daily time logs
  
• Ensure all time entries reflect actual work performed and align with tickets or project activities
  

KPIs / Scorecard

Weekly + Monthly

• Delivery and Collection Efficiency & Quality (15)
  
• Customer Communication (5)
  
• Vehicle Maintenance Compliance (15)
  
• Client Satisfaction and Retention Support (20)
  
• Training and Development (10)
  
• Adherence to SOPs (10)
  
• Task Completion & Quality (20)
  
• Minimum Hours Logged (5)
  

Total: 100

Skills & Qualifications

Required

• Matric certificate or equivalent
  
• Valid South African driver’s license
  
• 1–2 years of experience in logistics, courier, or dispatch role
  
• Familiarity with GPS and delivery route planning tools
  
• Strong organisational and time management skills
  
• Ability to lift, carry, and secure IT equipment and other medium-weight packages
  

Personal Attributes

• Reliable: Dependable in completing deliveries and collections on time
  
• Customer-Focused: Interacts respectfully and professionally with clients at every touchpoint
  
• Detail-Oriented: Tracks documentation accurately and keeps clear, updated records
  
• Self-Disciplined: Works independently and takes initiative to resolve logistical issues
  
• Team-Oriented: Supports technical and operations teams through seamless coordination
  

Non-Negotiables

Behavioural Rules

• Deliveries must be on time and properly executed
  
• All work must be logged and traceable
  
• No shortcuts on safety, handling, or documentation
  
• Professional conduct at all client interactions
  
• Strong adherence to SOPs and internal processes
  

Benefits

Earning Potential

Your income should reflect your reliability, consistency, and quality of execution.

This role is suited for someone who takes ownership of their responsibilities and delivers consistently high standards.

This is how we do that at Ello:

• Market-related salary aligned to experience
  
• A role built around accountability and operational excellence
  
• Opportunity to grow your value through consistent performance
  

Performance Recognition

Not just activity. Reliability, professionalism, and consistency.

At Ello Technology, we value people who can be trusted to get the job done properly.

This is how we do that at Ello:

• Recognition for consistent, high-quality execution
  
• Appreciation for professionalism and client interaction
  
• Reward for reliability and attention to detail
  
• Strong performance made visible and valued
  

Career Growth

This role offers stability with the opportunity to grow in responsibility over time.

We are looking for someone who wants to build trust and grow within operations.

This is how we do that at Ello:

• Opportunity to take on more responsibility across logistics and operations
  
• Exposure to technical and operational workflows
  
• A structured environment where performance is recognised
  
• A performance-led environment where strong contributors grow
  

Coaching and Development

Good operators complete tasks. Great ones improve how things run.

This role gives you the opportunity to develop your organisational, communication, and coordination skills.

This is how we do that at Ello:

• Structured environment with clear expectations
  
• Ongoing training and development opportunities
  
• Exposure to systems and tools used across the business
  
• Feedback focused on improvement and consistency
  

Meaningful Work and Culture

High standards. Strong support. Real impact.

At Ello Technology, logistics plays a critical role in how smoothly the business operates and how clients experience our service.

This is how we do that at Ello:

• You help keep operations running smoothly
  
• You contribute to a professional and reliable client experience
  
• You work in an environment where standards matter
  
• You are part of a team focused on consistency and performance