Operations Manager

JackRabbit Chocolate Studio is seeking a dynamic and highly organized Operations and administration coordinator to join our growing team. This role is essential in managing daily operations, coordinating projects, and providing key administrative support to ensure the smooth and efficient running of our chocolate studio. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.

Previous experience in food production environments is highly desirable, as this role requires a strong understanding of production workflows, hygiene standards, and the ability to coordinate effectively with production teams.

Key Responsibilities

Day-to-Day Operations

• Oversee the smooth functioning of daily operations

• Manage team schedules and coordinate resources

• Attend to the JackRabbit inbox and emails promptly

• Order supplies from suppliers and manage stock levels

• Coordinate courier bookings and oversee deliveries

• Support production in collaboration with the Head Chocolatier

Project Coordination

• Assist with planning, execution, and tracking of production projects

• Ensure raw materials and packaging are available as needed

Administrative Support

• Provide general administrative and clerical support

• Manage correspondence and maintain supplies (office, cleaning, and studio ingredients)

Communication and Collaboration

• Facilitate effective communication across teams and with stakeholders

• Promote a collaborative and supportive team environment

Problem-Solving

• Identify operational challenges and implement improvements

Compliance & Quality

• Ensure compliance with health and safety protocols and internal procedures

• Oversee cleanliness and food safety standards in production areas

Minimum Requirements

• Own, reliable transport (non-negotiable)

• Valid, unendorsed Code 8 driver’s license

• Minimum Matric qualification (previous experience in food production environments preferred)

• Culinary, confectionery, restaurant, or hospitality experience advantageous

• Fluent in English (written and spoken) and at least one additional ethnic language

• Proficiency in Google Suite and Microsoft Office (experience with Xero Accounting software is a plus)

• Strong attention to detail and time management skills

• Ability to work in a fast-paced, multitasking environment

• Knowledge of food safety standards and hygiene procedures

• People-centric, team-oriented mindset

Desirable Attributes

• High emotional intelligence and strong organizational skills

• Excellent written and verbal communication abilities

• Analytical and solution-focused mindset

• Adaptability to shifting priorities and deadlines

• Ability to work under pressure with a strong sense of accountability

• Openness to feedback and commitment to continuous improvement

• Willingness to work overtime during peak periods when necessary

Important Note

This role may occasionally require additional duties beyond the listed responsibilities. Flexibility, a strong work ethic, and a can-do attitude are essential to success in this role.