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Job Summary
Main responsibilities:
- Pick, check and pack orders accurately, verifying products, quantities, delivery details and packaging.
- Book courier collections, prepare waybills and manifests and manage parcel handovers.
- Track deliveries, resolve queries and communicate with customers and couriers.
- Maintain dispatch records and provide a daily update of orders shipped and anything outstanding.
- Assist with stock counts and stock records, keeping the dispatch area organised.
- Answer incoming calls, take accurate messages, handle reception and email enquiries and assist walk-in customers.
The successful candidate will have the following skills:
- Relevant dispatch, order fulfilment or logistics administration experience, preferably in ecommerce.
- Excellent spoken English, with clear, confident and professional telephone communication.
- Good conversational Afrikaans, sufficient to assist customers and handle telephone enquiries. This is a requirement.
- Strong attention to detail and consistent accuracy, particularly when working with multiple orders and products.
- Good computer skills, including email, spreadsheets and learning order-management and courier systems.
- A helpful manner and the ability to deal professionally with customers.
- A practical, hands-on approach to packing, good organisation and the ability to meet collection deadlines and raise problems early.
Helderberg Personnel
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