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Job Summary
The Operations Manager is responsible for overseeing the end-to-end operational activities of the business, including inbound coordination, outbound distribution, inventory management, demand planning, warehouse operations, and customer delivery performance. The role ensures that customer orders are fulfilled accurately and on time while maintaining optimal inventory levels and operational efficiency.The successful candidate will be highly analytical, process-driven, and capable of managing multiple priorities within a fast-paced environment.
Key Responsibilities
Inventory Management
Manage and maintain inventory accuracy across all warehouse locations.
Ensure appropriate stock levels are maintained to meet customer demand while minimizing excess inventory.
Investigate and resolve inventory discrepancies.
Develop and implement inventory control processes and best practices.
Coordinate and lead periodic stock counts and annual stock takes.
Ensure inventory records within Sage X3 are accurate and up to date.
Inbound Operations
Manage the receipt, verification, and put-away of incoming inventory.
Coordinate with suppliers and logistics partners to ensure timely receipt of goods.
Monitor inbound shipment schedules and proactively address delays.
Ensure compliance with company procedures and quality standards during receiving activities.
Outbound Operations
Oversee order processing, picking, packing, and dispatch activities.
Develop and manage daily dispatch plans to ensure customer delivery commitments are met.
Work closely with transport providers and customers to ensure deliveries arrive on time and in full.
Monitor operational performance and drive continuous improvement initiatives.
Demand Planning & Supply Chain Coordination
Develop and maintain demand forecasts using historical sales data and business intelligence.
Work closely with Sales, Finance, and Procurement teams to align inventory availability with forecasted demand.
Identify potential supply risks and develop mitigation plans.
Support inventory replenishment planning and purchasing recommendations.
Customer Service & Delivery Performance
Ensure customer ordering and delivery expectations are consistently achieved.
Proactively manage order fulfilment risks and communicate any potential delays.
Drive improvements in customer satisfaction through operational excellence.
Support the resolution of customer complaints relating to deliveries, stock availability, and logistics.
Process Improvement & Reporting
Develop and monitor operational KPIs and performance dashboards.
Utilize advanced Excel reporting tools to provide operational insights.
Identify opportunities to improve productivity, inventory turns, delivery performance, and overall operational efficiency.
Lead initiatives focused on continuous improvement and cost optimization.
Team Leadership
Lead and develop warehouse and operational staff.
Establish performance objectives and conduct regular performance reviews.
Foster a culture of accountability, teamwork, safety, and continuous improvement.
Ensure compliance with all health, safety, and company policies.
Key Performance Indicators (KPIs)
The Operations Manager will be measured on:
Customer Service & Delivery
On-Time In-Full (OTIF) delivery performance.
Customer order fulfilment rate.
Customer delivery satisfaction metrics.
Inventory Management
Inventory accuracy percentage.
Stock take accuracy and variance levels.
Inventory days on hand.
Reduction in stock obsolescence and write-offs.
Operational Excellence
Dispatch plan execution.
Warehouse productivity and efficiency.
Order processing turnaround time.
Inbound receiving accuracy.
Planning & Forecasting
Forecast accuracy.
Inventory availability.
Reduction in stock-outs.
Working capital optimization through inventory management.
Quality & Compliance
Ensure compliance with the company's Quality Management System (QMS) requirements and support the maintenance of ISO 13485 certification.
Adhere to all documented procedures, work instructions, and quality standards relating to inventory, warehousing, and distribution activities.
Support internal and external audits and implement corrective actions where required.
Qualifications
Bachelor's Degree or Diploma in Supply Chain Management, Logistics, Operations Management, Business Management, or a related field.
Relevant professional supply chain or logistics qualifications will be advantageous.
Experience
Minimum 3 to 5 years' experience in Operations, Supply Chain, Logistics, or Warehouse Management.
Proven experience managing inventory, warehousing, and distribution functions.
Experience in demand planning and inventory forecasting.
Experience managing third-party logistics providers and transport partners.
Experience leading and developing operational teams.
Ultra Personnel
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