• A relevant Business, Project Management, or related qualification, together with at least 3–5 years’ proven experience in a Senior Management role.
• The proven ability to lead and grow a business, make tough decisions, manage conflict, drive profitability, and guide the company toward sustainable growth.
• Excellent communication skills (written and verbal), strong interpersonal ability, and proven sales and negotiation skills to identify client needs, tailor solutions, close deals, and build long-term relationships.
• Fluency in the MS Office suite as well as proficiency in CRM and sales software.
• A valid driver’s licence, own reliable transport, and the willingness and flexibility to travel and work overtime as required

• Experience working on industry-related drawing and 3D modelling software (CAD, Vectorworks, SketchUp or similar) to design and present solutions.
• A strong understanding of audiovisual equipment, systems, and solutions, supported by relevant industry certifications, technical training, or substantial work experience in the audiovisual industry.
• Demonstrated continuous learning to stay abreast of the latest technological advances in the event audio-visual and technical services industry
• Previous active participation in trade shows and professional networks
• Strong market awareness of industry trends and competitor activity

Strategic & Operational Leadership

• Managing the day-to-day operations of the business
• Ensuring the company meets its financial and operational goals
• Ensuring the business meets profitability and efficiency targets
• Leading weekly management meetings as agreed
• Attending and chairing weekly operational/project meetings
• Ensuring meeting notes are updated on OneDrive on the day of the meeting
• Sharing the Operations Report two working days before the weekly management meeting (including project pipeline, active project updates and resource requirements)

Client Relationship Management

• Attending project-based client meetings as agreed
• Building and maintaining strong relationships with key accounts
• Developing a quarterly account relationship plan for each key account using the Account Management Plan template
• Obtaining shareholder approval for quarterly account relationship plans
• Executing quarterly account relationship plans
• Ensuring client acquisition and retention
• Ensuring Scope of Work (SOW) per project is agreed with the client
• Ensuring project plans are agreed with the client

Project & Operations Management

• Ensuring all projects are run in accordance with defined processes
• Developing a project plan per project using the required template
• Ensuring each project has a detailed project plan/SOP in place
• Ensuring projects are delivered on time and within budget
• Mitigating both internal and client risks
• Ensuring the brand promise is upheld throughout operational execution

People Leadership & Culture

• Leading, managing, recruiting, remunerating and developing team members
• Bringing out the best in the team and enabling them to deliver outcomes
• Maintaining positive staff morale
• Retaining and developing top performers
• Empowering and holding team members accountable
• Modelling and setting company culture, values and behaviour
• Ensuring customer satisfaction

Risk Management

• Developing and maintaining a risk register per project
• Identifying and populating all internal and client risks
• Ensuring risks are managed and mitigated effectively

Supplier Management

• Sourcing and selecting relevant suppliers per project
• Negotiating favourable pricing and terms with suppliers
• Ensuring suppliers deliver on time and within budget in accordance with project plans

New Business Development

• Ensuring valid leads are maintained in the pipeline
• Ensuring sufficient resources are available to meet project and client needs
• Ensuring zero projects are lost due to insufficient resources
• Reviewing and checking all quotations prepared by the operations assistant before sending or presenting to clients
• Reporting at the weekly management meeting the percentage of quotes corrected out of total quotes produced in the month