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Job Summary
Responsibilities- Achieve targets for the retention of B2C and B2B members in allocated segments through undertaking telephony and face to face relationship/account management activities
- Implement business development activities identified in the sales plans for allocated key priority segments that will contribute to the achievement of country business plan objectives, and ensure implementation within agreed budgets and timescales.
- Undertake measurement and analysis of retention and account management processes, communications and activities to improve commercial capabilities.
- Provide coordination and reporting support for the SA BD team in the sourcing, allocation of leads and provision of desk based research on a variety of potential retention, acquisition and
engagement activities.
- Identify opportunities to engage with members and specified target audiences to drive acquisition, retention, member satisfaction and brand engagement.
- Work cross-functionally to improve member experience through a focus on frequency, content and quality of communications, customer contact and sales processes.
- Effectively network and build relationships within B2C and B2B segments and demonstrably lead any bids or tenders developed to retain existing members/business.
- Understands dynamics and commercial inputs within the key cross-functional matrix team structures
- Has ownership of own development, effectively preparing for and participating in PDR process and where appropriate supporting others to do the same, through the provision of constructive feedback.
- Challenges the status quo and drives for continuous improvement within the AER team for the benefit of the company and the membership and customer base.
- Undertake other duties and tasks that from time to time may be required and that are appropriate to the role.
- Comply with all relevant internal policies and procedures, including those relating to Health and Safety, Data Protection etc and all policies contained within the Staff Handbook
Education/Qualifications/Training:
- No formal educational requirements, however a sound grasp of account management and commercials principles are required.
Specific Experience:
Required
- Demonstrable experience of working in a sales, account management or business development role in a relevant area (e.g. Healthcare, Professional services, Financial Services, Insurance, Online)
- B2C and B2B background and experience of executing on acquisition and retention plans
- Implementing sales plans
- Achieving sales targets
- Measuring and evaluating sales activities
- Working on commercial/new business tenders
Desired
- Sector knowledge (Health indemnity/professional support)
- B2B financial services or new business acquisition experience
Please see uploaded cv.
NB: Should you not hear from us within 6 weeks, please consider your application unsuccessful.
The Hiring House
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