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Job Summary
A well-established, reputable service provider in Durban is seeking a compassionate and highly professional Branch Manager / Funeral Consultant to join their team.
This role is best suited to an individual who sees their work as more than just a job, someone who is deeply empathetic, values-driven, and committed to serving families with dignity, respect, and care during difficult times.
Key Attributes:
- Strong sense of compassion and emotional intelligence
- Well-presented, calm, and professional demeanour
- Highly organised with strong attention to detail
- Ability to support and guide families with sensitivity
- A genuine desire to make a meaningful difference in people’s lives
What’s on Offer:
- A supportive and respectful working environment
- Meaningful work with real impact
- Opportunity to be part of a team that values service, care, and professionalism
- Competitive remuneration (discussed with shortlisted candidates)
Minimum Requirements:
- Previous experience in a client-facing or service-oriented role (funeral industry experience advantageous)
- Strong interpersonal and communication skills, with the ability to engage with clients in a calm and respectful manner
- High level of emotional intelligence, empathy, and compassion
- Well-groomed and professional personal presentation
- Ability to handle sensitive situations with discretion and confidentiality
- Strong administrative and organisational skills
- Ability to work under pressure and manage emotionally demanding situations
- Valid driver’s licence and own reliable transport (essential)
- Willingness to work after-hours, weekends, and be on standby when required
Pronel Consultants
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