Job Summary
Requirements:
Diploma or NQF Level 6 qualification in Computer Science, IT Systems Support, or a related field.
Up to 3 years of experience in IT user support, Microsoft Azure Cloud, and Microsoft 365.
ISO27001 – Information Security Management Systems Certification (ISMS).
Microsoft Desktop Support Administrator Certification.
MCSE – Cloud Platform and Infrastructure certification.
ITIL Practitioner certification.
Knowledge of ITIL service management processes, hardware and software troubleshooting, and cloud solutions.
Responsibilities:
Provide first-line technical support to end users on hardware, software, and cloud-related issues.
Deliver effective technical support and resolve IT service-related problems.
Manage end-to-end query resolution and identify opportunities for continuous service improvement.
Perform on-site and off-site hardware, software, and cloud platform updates and repairs.
Troubleshoot and repair computer systems and IT infrastructure across the organisation.
Follow ITIL service management processes and update the IT Service Management application with relevant progress.
Provide equipment setup and configuration support for new employees.
Repair and maintain system applications to ensure IT services remain operational and accessible to end users.
Adhere to IT asset management policies and procedures when handling IT equipment.
Collaborate with IT teams to troubleshoot and resolve technical issues.
Provide after-hours standby technical support on a rotational basis.
Maintain technical knowledge and stay updated on new technologies and IT advancements.
Communicate technical information and solutions effectively to internal and external stakeholders.
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