Job Summary
Position: Call Centre Agent
Location: Germiston, Johannesburg
Date: 25 February 2026
We are looking for a reliable and professional Call Centre Agent to join our team. This hybrid role combines client-facing call centre work with field-based driving tasks, making it ideal for someone who can bridge office strategy and on-the-ground execution.
Key Responsibilities:
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Handle inbound and outbound calls professionally, including debt collection
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Conduct field visits and client follow-ups
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Plan and optimise daily routes using navigation tools
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Maintain accurate records of client interactions
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Draft letters and manage correspondence
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Attend virtual and in-person briefing sessions
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Ensure professional and courteous client communication at all times
Requirements:
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1–2 years’ call centre experience
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Minimum 3 years debt collection experience.
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Strong route-planning and navigation skills
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Excellent interpersonal, negotiation, and persuasion skills
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Well-presented with high emotional intelligence
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Ability to maintain professional relationships in challenging situations.
- Valid Driver's license
Remuneration:
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Salary is negotiable based on experience and qualifications
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