Legal Professional – Labour Law

Location: Century City, Cape Town
Employment Type: Permanent (3-month probation)
Work Arrangement: Hybrid (after permanent appointment)
Reporting To: Legal Manager
Department: Labour
Salary: R20 000 per month + Benefits (Pension Fund, Medical Aid, EAP Assistance, Legal Benefit, Data Allowance)

Working Environment: Call Centre / Open-Plan Office Setup

Role Overview

We are seeking a driven and committed Legal Professional specialising in Labour Law to join our Cape Town office. The successful candidate will be responsible for providing professional labour law advice to policy holders, representing them through informal mediation and negotiations, drafting legal correspondence, and conducting consultations with the aim of resolving matters amicably.

This role operates within a legal insurance environment, not a traditional law firm. Employees do not attend court. Instead, the role functions within a call centre-based legal services environment, where communication with policyholders and attorneys takes place primarily via telephonic and email correspondence.

Minimum Requirements:

• LLB Degree with specialisation in Labour Law (admission as an Attorney or Advocate is advantageous)
• Ability to speak, read, and write at least two official South African languages, one of which must be Afrikaans or Sotho
• Minimum of 2 years’ post-articles Labour Law experience in a legal environment
• Demonstrated expertise and strong working knowledge of Labour Legislation and Practice
• Strong ethical standards with proven honesty and integrity
• Fully computer literate with excellent communication and administrative skills
• Strong drafting and legal research skills
• Ability to work independently and take initiative
• Innovative, proactive, and solution-driven approach
• Excellent teamwork and collaboration skills
• High level of legal knowledge
• Positive, motivated, and professional mindset

Key Responsibilities:

• Obtain comprehensive instructions from policy holders via consultations (telephonic, written, or in person)
• Provide immediate basic legal and product advice where required
• Attend to Labour Law–related matters
• Explain company processes and exclusion procedures to policy holders
• Draft warning letters, referrals, correspondence, settlement agreements, wills, and representations
• Conduct mediations to assist in resolving legal matters
• Provide regular progress feedback to policy holders (minimum twice monthly or as required)
• Maintain accurate, detailed file notes and proper case administration
• Apply Labour Law principles to facts and provide legal opinions (written and telephonic)
• Conduct ongoing legal research to stay current with labour legislation and case law
• Assess merits of cases for legal advice and litigation cover
• Ensure compliance with internal legal, claims, and policy requirements
• Liaise effectively with administrative and support staff
• Verify policy payment history monthly
• Follow rejection and exclusion procedures accurately
• Ensure timely completion of all tasks within set deadlines
• Deliver consistently high performance standards