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Assistant Manager | Luxury Lodge | Zululand, KZN Kendrick Recruitment is currently seeking a dynamic and hands-on Assistant Manager for a luxury 5-star lodge based in Zululand, KwaZulu-Natal. This is an exciting opportunity for a hospitality professional with strong operational, guest-facing, and team management experience to join a small, high-performing team in a luxury bush environment. The successful candidate will play a key role in ensuring exceptional guest experiences, smooth daily lodge operations, and effective team coordination, while also stepping into the Lodge Manager’s role during days off. Key Responsibilities: Deliver exceptional guest experiences, including hosting, check-ins, check-outs, and guest relations Liaise with reservations and communicate guest preferences and requirements to the team Serve meals and beverages and assist with hosting game drives and activities Oversee daily administration, including stock control, guest documentation, invoicing, and reservations systems Conduct camp and room checks and identify maintenance requirements Manage and support the lodge team through meetings, shift planning, and task allocation Enforce standards of conduct and assist with disciplinary procedures where required Assist with staff training and ensure adherence to standard operating procedures Support the development and maintenance of guest service standards across all departments Assist with human resources functions in coordination with senior management Ensure consistent delivery of five-star service standards across the lodge Requirements: Hospitality qualification advantageous Minimum of two years’ experience in a junior or entry-level management role within a 5-star environment Strong administrative and organisational skills Confident; approachable personality with the ability to host guests and lead a team Strong understanding of luxury lodge operations and guest service standards Excellent communication skills in English Ability to work under pressure in a remote environment Previous experience in lodge operations preferred Package: Salary: R13,000 – R15,000 depending on experience Live-in accommodation (private flat with en-suite bathroom) Meals provided while on duty Work cycle: approximately 3 weeks on / 1 week off (6 days off per month plus public holidays in lieu) 16 days annual leave Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV for consideration.
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