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Job Summary
An Assistant General Manager Couple acts as the second-in-command to the General Manager ; responsible for the overall daily operations, guest experience, financial performance, and staff management of a remote coastal resort. Typically; responsibilities are split: Partner 1: Operations & Guest Experience Partner 2: Administration, Finance & HR (or Maintenance / F&B depending on strengths) The role is hands-on; live-in, and multi-skilled ; requiring adaptability in a remote environment. Key Duties & Responsibilities Partner 1: Operations & Guest Experience Resort Operations Oversee Front Office, Housekeeping, F&B, and Maintenance Ensure seamless daily operations and 5★ service delivery Act as Duty Manager when required Maintain brand standards and SOP compliance Guest Relations Welcome and host guests (highly visible role) Handle complaints and service recovery professionally Drive guest satisfaction and online reputation (TripAdvisor, Google) Personalise guest experiences (VIP hosting, special occasions) Food & Beverage Oversight Supervise restaurant, bar, and kitchen operations Ensure hygiene, quality, and presentation standards Manage stock control, costs, and supplier coordination Work closely with Head Chef on menus and guest preferences Staff Management Lead; train, and motivate teams Conduct daily briefings and performance reviews Manage staff discipline and development Build a strong team culture in a remote setting Maintenance & Property Conduct daily inspections of rooms and public areas Ensure preventative maintenance programs are followed Coordinate repairs and upkeep of resort facilities Partner 2: Administration, Finance & HR Financial Management Assist with budgets; forecasts, and financial reporting Monitor revenue, expenses, and cost control Manage procurement, stock, and supplier accounts Oversee petty cash and banking processes Reservations & Revenue Manage booking systems and OTA platforms Monitor occupancy and implement pricing strategies Handle group bookings and special packages Support revenue optimisation Human Resources Recruitment; onboarding, and staff training Maintain HR records and compliance Manage payroll inputs and staff welfare Oversee staff accommodation (common in remote resorts) Administration & Compliance Ensure compliance with: Health & Safety regulations Labour laws Licensing requirements Compile operational and financial reports Liaise with head office or owners Shared Responsibilities (Both Partners) Act as General Managers in GM’s absence Host events, weddings, and conferences Assist with marketing and social media Build relationships with local communities and suppliers Handle crisis situations (power outages, water shortages, guest emergencies) Provide hands-on support across departments when needed Qualifications & Requirements Education Diploma/Degree in: Hospitality Management Hotel Management Business Management HACCP / Food Safety certification (advantageous) First Aid certification (advantageous) Experience 3–5+ years in senior hospitality roles (e.g., Lodge Manager, Operations Manager) Experience in: Remote / coastal / resort environments (highly preferred) One partner strong in F&B One partner strong in Finance/Admin Technical Skills PMS systems (e.g., Opera, NightsBridge, Semper) Microsoft Office (especially Excel) Online booking platforms and OTA management Key Competencies Strong leadership and team management Excellent guest service and communication Financial acumen and cost control Problem-solving in remote environments High emotional intelligence Cultural awareness (important for Wild Coast communities) Ability to multitask under pressure Working Conditions Live-in position (accommodation provided) Long hours, including weekends and public holidays Remote coastal environment (limited urban access) Hands-on; physically and mentally demanding role
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