Junior MICE Reservations Agent

Village n Life is looking for a Junior MICE Reservations Agent to join our Group Services team in Camps Bay, Cape Town.

This is an opportunity for someone at the start of their hospitality career to gain practical exposure to the MICE sector – meetings, incentives, conferences and events – while developing strong reservations and client service skills within the Village n Life portfolio.

The Role

As Junior MICE Reservations Agent, you will work alongside our MICE team to assist with the day-to-day handling of group, conference and event enquiries and reservations.

You will help prepare quotations and booking correspondence, capture reservation details, follow up on outstanding information and communicate with clients and internal teams. Accuracy, organisation and consistent follow-up are important, as you will help ensure bookings are correctly managed from enquiry through to confirmation.

This is a hands-on junior role for someone who is keen to learn, comfortable working in a busy environment and interested in building a career in hospitality reservations and MICE.

Key Responsibilities

Assist with MICE, group, conference and event enquiries

Prepare quotations, proposals and booking correspondence using approved rates and templates

Capture and maintain accurate reservation and client information

Follow up on outstanding quotations, information and booking requirements

Assist with booking amendments, confirmations and cancellations

Communicate professionally with clients by telephone and email

Support the MICE team with booking administration and coordination

Liaise with Reservations, Sales, Revenue, Operations and Events teams as required

Ensure client requirements and booking details are accurately recorded and communicated

Assist with preparations for site inspections and client meetings

Maintain organised records of enquiries, quotations and confirmed bookings

Assist with basic reporting and booking updates

Develop a good working knowledge of Village n Life properties, venues, accommodation and MICE offerings

Follow company procedures relating to rates, reservations, deposits and booking terms

Provide general administrative support to the MICE team as required

What We’re Looking For

Grade 12 or equivalent

A relevant Hospitality, Tourism, Events or related qualification would be advantageous

Previous experience in reservations, hospitality, events, customer service or administration would be advantageous

Strong written and verbal communication skills

Good administrative and organisational skills

Strong attention to detail and accuracy

A professional telephone and email manner

Confidence working with systems and learning new software

Proficiency in Microsoft Office

Ability to manage multiple tasks and follow up consistently

Willingness to learn and develop within hospitality reservations and MICE

Ability to work effectively as part of a team

What We Offer

A permanent junior position within the Village n Life team

A professional environment in one of Cape Town’s most spectacular locations

Practical exposure to MICE, group and event reservations across the Village n Life portfolio

Growth and training opportunities within Village n Life

Staff housing options and access to staff facilities

Competitive package aligned with experience

Should you not hear from us within two weeks, please consider your application unsuccessful.

Job Location: Group Services, Camps Bay

Job Category: Reservations / Sales Support

Job Type: Full-time

Experience Level: Junior