Kendrick Recruitment is currently seeking an experienced and dynamic Sports & Leisure Centre Manager for a luxury hotel based in George, Western Cape. This role is ideal for a proactive and enthusiastic individual with a passion for sports, leisure, and guest engagement.

Minimum Requirements:

• Grade 12 or equivalent (required)
  

• Diploma in Sports or Club Management (advantageous)
  

• Valid driver’s licence (advantageous)
  

• Minimum of 3 years’ experience in a 5-star hotel, resort gym, or sports/golf club in a supervisory or managerial capacity
  

• Strong knowledge of various leisure and sporting activities (e.g. children’s programming, golf, tennis, cycling, hiking)
  

• Understanding of local and national health and safety regulations
  

• Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint) and ERP systems
  

Key Responsibilities:

• Develop and execute engaging, innovative activities for guests and members to drive participation and revenue
  

• Plan and implement vibrant seasonal and festive programmes tailored to a diverse clientele
  

• Lead marketing and communication efforts to promote leisure activities and maximise visibility
  

• Stay informed on trends in resort-based leisure to ensure offerings remain fresh and competitive
  

• Ensure all leisure facilities meet health, safety, and quality standards
  

• Oversee the daily operations of the Sports & Leisure Centre and Kids Club
  

• Manage departmental budgets and ensure financial goals are met
  

• Recruit, train, mentor, and manage a high-performing team
  

• Oversee administrative tasks such as stock control, ordering, and inventory
  

• Deliver consistently high levels of guest satisfaction through exceptional service
  

• Handle guest feedback and complaints in coordination with Guest Relations and monitor feedback platforms (e.g. Medallia, TripAdvisor)
  

• Coordinate specialist childcare services where required (including babysitting and care for special needs)
  

Required Competencies:

• Excellent time management and organisational abilities
  

• Strong leadership and interpersonal skills
  

• Clear and professional communication, both verbal and written
  

• High attention to detail, resilience, and reliability
  

• Effective problem-solving skills
  

• Friendly, professional, and guest-focused attitude
  

Additional Requirements:

• Physically fit and capable of meeting the demands of the role
  

• Willingness to work extended hours, including weekends and public holidays, as operationally required
  

This is an exciting opportunity for a hospitality professional to take the lead in delivering exceptional leisure experiences within a luxury hotel environment.