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Job Summary
My client is an established, fast‑growing IT services business operating in regulated industries where technology has to work properly. They’re looking for a 2nd / 3rd Line Support Engineer who can own complex issues end‑to‑end and act as a trusted escalation point within the team.
This is not a script‑reading helpdesk role. You’ll step in when issues span multiple systems, when root cause isn’t obvious, and when judgement matters more than speed. You’ll work across Microsoft 365, cloud identity,
networking, servers, and endpoint management, applying logic and structure to problems others can’t quite crack.
You’ll also play a key role in raising the technical standard of the team, supporting junior engineers by helping them think, not just giving answers. This is a role for someone who enjoys variety, values good documentation, and prefers doing things properly the first time.
Skills & Experience:
Minimum 3+ years’ experience in a 2nd line (or higher) IT support role within an MSP or similar environment
Strong experience across Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, Defender, Conditional Access)
Solid networking fundamentals (DNS, DHCP, TCP/IP, routing, firewalls, hybrid/cloud connectivity)
Windows Server administration experience (AD, Group Policy, file services, troubleshooting)
Endpoint troubleshooting across Windows and macOS, including Intune‑managed devices
Clear communication skills, including explaining technical issues to non‑technical users
Comfortable managing your own workload without micromanagement
Qualification:
Microsoft or CompTIA certifications
Exposure to common MSP tools (RMM, PSA, documentation platforms)
Contact LIZAAN BUNNING on 021 418 1750, quoting the Ref: CTI006488
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