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Job Summary
Luxury lodge based in the Waterberg is looking for a Rooms Division Manager to oversee all guest-facing accommodation operations ; including front office ; housekeeping and reservations ; ensuring high luxury standards and seamless guest experiences. Key duties include managing staff ; maintaining room quality ; managing budgets and facilitating guest relations. Duties: Ensuring top-tier cleanliness and upkeep of lodge rooms and public areas. Responsible for guest satisfaction, handling complaints, and enforcing brand standards, cleanliness, and comfort. Manages daily operations of Front Office (reception, reservations, concierge) and Housekeeping (cleaning, laundry) to ensure high standards. Managing check-ins, check-outs, and guest services to ensure a welcoming environment. Handling queries, complaints, and enhancing the overall guest experience. Scheduling; training, and motivating housekeeping and front-of-house staff. Managing inventory, purchasing, and budgeting for rooms-related supplies. Develops operating budgets, manages stock levels, controls expenses, and works to improve profitability. Schedules staff, conducts performance appraisals, handles hiring, and provides training, often in conjunction with HR. Forecasts occupancy levels and sets operational goals. Requirements: Grade 12 A formal hospitality qualification Experience in luxury hospitality or safari lodge management. Strong leadership, interpersonal, and organizational skills Experience in team management and fostering a collaborative culture. Strong interpersonal skills for handling staff and guest relations. Proficiency in property management systems and hospitality software. Ability to resolve conflicts and manage unexpected issues promptly.
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