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Hospitality and Outdoor- Urgent Vacancy- Management Couple Waterberg-Luxury Lodge We are seeking an experienced and dedicated Management Couple to oversee the full operational, guest-facing, and administrative functions of our lodge. This role requires a harmonious blend of leadership ; hospitality expertise ; financial acumen ; and an unwavering commitment to delivering exceptional guest experiences. Integrity, professionalism, reliability, and a passion for people and the natural environment are essential. Requirements Tertiary qualification in Management or Hospitality (advantageous). Minimum 5 years’ luxury lodge management experience. Strong all‑round lodge operations knowledge (Guiding, FOH, F&B, Maintenance, Finance, Operations, HR). Ability to assess and improve sustainability practices. Proficient in daily financial management and results monitoring. Skilled in budgeting and forecasting in collaboration with Head Office. Capable of delivering staff training; valid driver’s licence required. Job Description: For the couple combined: 1. Leadership & Interpersonal Skills Provide strong team leadership ; including motivating, mentoring, and managing staff. Conduct performance reviews, set team goals, and maintain a positive, productive working environment. Communicate clearly and professionally with guests, staff, and management—excellent verbal, written, and listening skills are essential. Demonstrate effective problem‑solving abilities for guest requests, complaints, and operational challenges. Show cultural sensitivity and adaptability when working with diverse guest nationalities and multicultural staff teams. 2. Business & Financial Management Display solid financial literacy ; including revenue management, expense tracking, and day‑to‑day financial oversight. Manage lodge procurement, cost control, invoicing, and financial reporting. Use MS Office Suite confidently for reporting, administration, and general management functions. 3. Operational & Technical Management Oversee all lodge operations, including front of house, reservations, housekeeping, kitchen, maintenance, food & beverage, and procurement. Ensure efficient workflow, staff scheduling, and operational standards are upheld across departments. Understand lodge systems including reservations platforms, POS systems, communications hardware and internal operating systems. Compile operational plans and project plans and oversee their execution. Qualifications & Licences He: Valid PDP, Driver’s Licence, First Aid Level 1 (minimum), FGASA Level 1 (minimum; Level 2 advantageous), and a valid snake‑handling certificate. She: Valid PDP, Driver’s Licence, First Aid Level 1 (minimum) certificate. A Hospitality Management qualification is highly advantageous. 4. Attention to Detail, Delegation & Confidentiality Maintain high standards in reservations, inventory control, guest services, and operational excellence. Delegate effectively based on staff strengths, ensuring workload balance and adequate time for strategic responsibilities. Uphold strict confidentiality regarding business and personal information. 5. Guest Experience & Hosting Deliver warm, personalised hosting and ensure every guest feels welcomed and valued. Demonstrate strong knowledge of food & beverage service and hospitality standards. Handle guest feedback gracefully and proactively elevate the guest experience. Additional Head Guide Responsibilities (He) In addition to joint management responsibilities, He will fulfil the role of Head Guide ; responsible for guiding standards, guest safety, and wilderness interpretation. Key Head Guide Competencies Excellent interpersonal abilities and communication skills, with the ability to present information in an engaging, educational way. A genuine passion for the natural world and guiding as a profession. Strong people skills—empathetic, patient, and respectful when engaging with guests. Adaptability and flexibility when responding to changing conditions such as weather, guest needs, or unforeseen circumstances. Ability to manage guest dynamics, ensuring all guests feel included, safe, and involved. Extensive knowledge of local fauna, flora, ecosystems, geology, history, and cultural context. Commitment to guest safety, risk management, and adherence to guiding protocols. High levels of professionalism, reliability, and personal accountability. Strong organisational and time‑management skills to manage logistics, equipment, and guiding schedules efficiently. Package on offer: R 40 - 60 000 per couple (Depending on Experience) Live In and company benefits Regrettably no kids or pets allowed Starting Date: March / April 2026
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