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Job Summary
A luxury game lodge located in the Welgevonden Game Reserve, Limpopo Province, South Africa, has the following vacancy: Appointment: Management Couple He: Lodge Manager & Head Field Guide She: Administration and In-House Manager These appointments require a blend of leadership, business acumen, and exceptional guest-focused skills, including communication, financial management, staff leadership, problem solving, and a strong understanding of the hospitality industry. Honesty, dedication, commitment, integrity, and reliability are the cornerstones of these roles. Leadership & Interpersonal Skills We are seeking a Management Couple with the following skill set: Team Leadership: Motivating, training, and managing staff, fostering a positive environment, resolving conflicts, conducting performance reviews, and setting goals. Communication: Clear oral and written skills for guests, staff, and management, with excellent listening skills. Problem Solving: Ability to creatively and practically handle guest requests, complaints, and operational challenges. Cultural Awareness & Adaptability: Comfortable working with diverse guest nationalities and staff backgrounds. Business & Financial Skills Financial Literacy: Understanding of revenue management, expense tracking, and working knowledge of MS Office. Operational Financial Skills: Tracking expenses, monitoring procurements, invoicing, and reporting. Operational & Technical Skills Operations Management: Overseeing daily office and lodge operations, supervising all departments (housekeeping, kitchen, maintenance, food & beverage, front of house), and managing lodge procurement processes. A diploma in Hospitality Management is advantageous. Technical Proficiency: Familiarity with reservations systems, POS, and lodge communication systems. Strategic Planning: Ability to develop and oversee operational and project plans. Licences: He: Valid PDP, driver’s license, First Aid Level 1, FGASA Level 1 (Level 2 advantageous), and snake handling certificate. She: Valid PDP, driver’s license, First Aid Level 1. Attention to Detail: Essential for managing staff, operations, reservations, inventory, and high service standards. Delegation: Ability to assign tasks effectively and empower staff while focusing on higher-level responsibilities. Discretion & Confidentiality: Professionalism in handling sensitive personal and business information. Customer Service Hosting: Commitment to delivering exceptional, personalized guest experiences with knowledge of food & beverages and service standards. Head Guide (He) The Head Guide serves as the link between the bush and guests, providing engaging, safe, and educational safari experiences. Key Qualities and Skills: Strong communication skills to articulate facts clearly and engagingly Genuine passion for the bush, wildlife, and guiding People skills and empathy, showing patience, respect, and care for guests Adaptability and flexibility in response to changing conditions or guest needs Ability to manage guest dynamics and expectations Extensive knowledge of environment, fauna, flora, wildlife, history, geology, and culture Commitment to guest safety and proactive risk management Professionalism; integrity, and reliability Strong organizational and time management skills Additional Information Live-in: Accommodation, meals, and uniforms provided
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